Home Forums WoodMart support forum Website Page not loading Properly

Website Page not loading Properly

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #454387

    Satham
    Participant

    Hello Team,
    Thanks for the constant support .

    We have an issue with product category page as we need to reload one more time to keep the page properly. I have attached a GIF video where you can find the space between description before loading and after loading . And like this even category tittle also having same issue as we need to reload again to appear properly. Please help us.

    #454403

    Artem Temos
    Keymaster

    Hello,

    Please, attach your screenshot or video so we can better understand what is wrong with these pages.

    Thank you in advance.

    #454663

    Satham
    Participant

    Please find the attached GIF for your reference

    #454664

    Satham
    Participant

    Please find the link : https://we.tl/t-cI9fJ1qrb3

    #454674

    Artem Temos
    Keymaster

    The link you sent contains one logo image https://gyazo.com/b2180ced3a1a8658c0dcff69dfae9cc6
    It doesn’t have any videos so we don’t understand what is wrong there.

    Kind Regards

    #454777

    Satham
    Participant

    Hi
    Sorry for the wrong attachment .Please find the GIF link : https://we.tl/t-bEZIZUczt1

    #454783

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #454790

    Satham
    Participant

    Please find the credentials in Private contents

    Thanks

    #454862

    Artem Temos
    Keymaster

    Please, disable all non-related plugins. There are still a few plugins active on your website that may affect this.

    Kind Regards

    #456571

    Satham
    Participant

    Hello Team,
    Please find the site link : http://13.233.122.12/wp-login.php and you can login with the same credentials

    #456600

    Artem Temos
    Keymaster

    Hello,

    Please, disable the cache and optimization plugins on your website because we see that they still affect your website.

    Kind Regards

    #456620

    Satham
    Participant

    Hello,
    Please check there is only three plugins active as you requested we have activated and all other plugins are inactive. Please find the attached screenshoot. And please give us a solution

    Attachments:
    You must be logged in to view attached files.
    #456645

    Artem Temos
    Keymaster

    Please, check this screenshot and see that path to most files is modified by either plugin or server extension https://gyazo.com/fc9f6349236797b8cbcc5f74e7ec63bb

    Kind Regards

    #456667

    Satham
    Participant

    Hello,
    I have disabled all the plugins as requested and also consider that I have two theme licenses and I am having another site in different hosting provider which has the same issue .It seems related themes Since my both websites are having different hosting platform and different setup But the issue same . So please give us the constructive solution for this issues its delaying our launch time.

    Site 1 : http://13.233.122.1
    Site 2 : http://167.71.233.132/

    #456672

    Artem Temos
    Keymaster

    As we can see, the URLs are still modified. You can check this by yourself by opening the source code of the page https://gyazo.com/d0c29c38b28f749f149dbafb4cf2ecd2

    Kind Regards

    #456751

    Satham
    Participant

    Hello
    I have mentioned one more site which we used same theme and still having the same issue and I have added the credential for you to check and please understand what I am trying to say and have a look at it .

    Site 2: http://167.71.233.132/

    #456756

    Artem Temos
    Keymaster

    Hello,

    We just tested this website and don’t see any problems with category page loading. It loads fast from the first time. Could you please clarify what steps should we take to see the problem on this website?

    Kind Regards

Viewing 17 posts - 1 through 17 (of 17 total)