what could cause the content presents to not load?

The content presents are not loading. The pinwheel just keeps spinning. See screenshot. What could be the causes of this?

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Hello,

Please deactivate all the plugins not related to the theme and check the issue. We suspect that this is the issue of plugins conflict.

Best Regards

It’s not a plugin issue. I use this theme on multiple sites with the same plugins and the other sites do not have any issues. What else could be the cause?

Hello,

Perhaps the server is overloaded and cannot cope with the load. It is not a theme related issue either. I am checking at a clean WP installation and everything works.

Best Regards

I checked and the server load is working fine. Is Massive Addons for WPBakery Page Builder plugin required for the the content presets feature to work?

And, would you send me the most current version for the Theme Post Types plugin?

Hello,

You need to update the theme and then go to Appearance > Install plugins and just update all, they would be updated.

Best Regards

I have already done all you recommend.
1) the Theme Type Posts plugin is not updating. please tell me how to update the Theme Type Posts plugin in another way.
2) the content presets are still not loading. i have updated the theme, plugins and downloaded the demo data. i have also tried disabling all the plugins. (i have re-activated the plugins now because the site it live.) please log in and see if you can fix it.

Hello,

Please check the credentials I cannot log in.

Best Regards

See new password below

Hello,

I cannot log in with the new password as well.

Best Regards

see private content

Hello,

You have a lot of sites. I have check this one v1.redplumwp….

I have added a text block to the page and it works https://prnt.sc/q8a15q and https://prnt.sc/q8a1hj

Specify which site to check.

Best Regards

I put it in the private content in the previous message. I’ll put it in the private content for this message too.

Hello,

Please check the issue on one of the default themes to understand where our theme causes the problem.

Contact your host support on increasing the capacity for your site.

Best Regards

[Author]

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