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White line appears in top of the page

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  • #311067

    Jeriss Cloud Center
    Participant

    Dear,

    I’ve built few sites based on your theme (all are up to date and links in private), however they all appear to have the same problem.

    AS IS : At the top of the page, we can see a white line above the header.

    TO BE : There should be no white line above the header because it doesn’t exist anywhere in the header nor in any customisation.

    Thanks

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    #311080

    Hello,

    I have visited your websites and there is no border as you mentioned. Please clear cache and check back.

    Screenshot for Clarification: https://gyazo.com/cf4fcd23c4beb034232b66c393ca4a9e

    Best Regards

    #311204

    Jeriss Cloud Center
    Participant

    The issue appears on Edge Chromium in Incognito mode. Please check again.

    #311276

    Hello,

    Please, provide your site admin access to the private area.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #311305

    Jeriss Cloud Center
    Participant

    See below credentials for staging copy of “gremibel.be” website

    #311610

    Hello,

    This line is the part of the top browser panel it does not relate to our theme and it is not possible to change with the theme or WordPress. If your Windows has been configured for the white color scheme, the panel would be white with a dark border: https://prnt.sc/1lo6tho

    When you chose the dark color scheme for Windows, the panel would be dark and the border would be white https://prnt.sc/1lo71pu

    You can see the same viewing other sites when Windows is set for the dark color scheme: https://gyazo.com/fa75cbe3c32f99d5394fb8e7b569ed82

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)