Why is the sidebar not activated?

On our website, the sidebar is not activated in the product category section and even on the store page.
I also created a custom sidebar, but it is not displayed.

Hi navid.ashigh.67,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

[Author]

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