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  • #391155

    [email protected]
    Participant

    hello dear
    after updating theme the page widget on backend stay white noting happens

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    #391168

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #391334

    [email protected]
    Participant

    hello after disabling all extension still the same problem
    Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 17911808 bytes) in /var/www/html/karamtech/wp-includes/functions.php on line 5275

    #391351

    Hello,

    You provided the access to the FTP. Could you kindly provide the access to the admin area of your site.

    Looking forward to hearing from you.

    Best Regards

    #391356

    [email protected]
    Participant

    done

    #391497

    Hello,

    You need to contact host support and show the error.

    You need to increase the server configuration to solve this issue.

    If you have any questions please feel free to contact us.

    Best Regards

    #391571

    [email protected]
    Participant

    Hello dear it’s a local physical server in our office 32 g ram 16 physical cores. You have access you can check configuration

    #391577

    [email protected]
    Participant

    i moved the website to production server and it works again.
    but we have another issue with filter on shop.
    we have to use price filter first to make the other filter work you can check on prod website

    #391929

    Hello,

    Price filters, as well as attributes filters, are Woocommerce functionality and WoodMart does not influence or have any options to change the functionality.

    Best Regards

    #392071

    [email protected]
    Participant

    Sorry maybe I didn’t explain well I’m talking about woodmart nav ly attributs filter

    #392202

    Hello,

    Please install the free Classic widget plugin if you have not done that yet.

    Then try to regenerate “Regenerate the product attributes lookup table” in Woocommerce > Status > Tools: https://take.ms/LGpvf

    In addition, please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 11 posts - 1 through 11 (of 11 total)