wishlist compare not working after updating the theme and core plugins

I don’t know what’s wrong, I’ve updated the theme and core plugins, but my comparison list and wishlist still don’t work, also I’m having issues with the buy button on my product page, and the bottom menu doesn’t look like is the quantity sign

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Hello,

Can you please share the WP admin login details of your site so I will check and solve the issue?

Best Regards.

OK，I sent you WP admin login

OK , after i deactivate slider Revolution,the problem disappeared

Hello,

Sorry to hear about the inconvenience.

Firstly, we want to assure you that we have confirmed from the Test Site. The Slider Revolution plugin is enabled there and still, the Wishlist works fine with and without Login. Here is the Test Site URL for reference: https://blackpearlspro.com/woodmart_support/wishlist/

As you said, you reverted back the Theme, and as we are seeing your Site without the Login with Slide Revolution plugin disabled, the Wishlist and Compare still not working fine. So, this needs to be checked on your site with the updated Woodmart Theme and Core plugin, and to mention it further, we would suggest you to please continue with the Updated Woodmart Theme and Core plugin to avoid any further issues.

So, if you are yourself reluctant to check this issue with Updated Woodmart Theme then kindly take a complete Backup of your Site first, then provide us the permission to completely debug your Site which includes deactivating all the third-party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

I have upgraded the theme and core, and cleared the cache of the browser, the wishlist and comparison functions still do not work, and there is also a problem with the style on the mobile phone, please help me to find out what the problem is and help me solve it , I have a backup

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After updating the theme, I cleared the cache on the mobile phone and found that the purchase button and other CSS styles of my mobile phone have changed.

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Hello,

1. I have checked your site and found no issue. The wishlist and comparison functions work perfectly fine. I have captured a video for you. Please watch it complete for a better reference: https://www.veed.io/view/18d031c5-234f-4805-aa24-a4c8c681a985/showcase?sharingWidget=true

2.Your issue has been resolved now please check back to your site after removing the browser cache.i have captured a video for you on my personal mobile.Please watch it complete for a better reference: https://www.veed.io/view/2bdda208-2285-4c7f-8d9d-f8fa2dee94b7/showcase?sharingWidget=true

I have just clear the wp rocket plugin cache. See image for a better reference: https://postimg.cc/FkyCnR3G

Best Regards.

The problem is not solved, because you have logged in the backend of the website, so the frontend of the website has already logged in your user information, so you can use the wishlist and compare functions, you can browse in private or use a new browser Open my website and use the wishlist function, or use the wishlist function on your mobile phone, and you will find the problem

You can clear the cache and use the wishlist and comparison functions on the mobile phone. It cannot be used. Users must register and log in before they can use it, otherwise the display will be empty.Or you use a new browser to open the site, use the wishlist and compare functions, don’t log in to the wp backend，After you find the problem, enter the wordpress background through the account password I gave you

I went to see your website template and found that the same problem exists

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wishlist

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Hello,

Firstly, we apologize for all the inconvenience caused.

Regarding the Demo Sites that you mentioned, we will forward this to the Dev Team to look after and if there is an issue at the Demo Sites, they will rectify that. Thanks for notifying us, by the way.

Secondly, we have confirmed from the Test Site regarding the Wishlist and Compare issue, both the functionalities were working fine with the Updated latest version of the Woodmart Theme and Core plugin in the (without Logged In scenario). Here is the Shop page of our Test Site, you can check it in Incognito mode & you will both functionalities working fine: https://blackpearlspro.com/woodmart_support/shop/

On your Site, we are noticing that you haven’t updated your Woodmart Theme and Woodmart Core plugin to the latest version. So, can you please once update your Theme and Core plugin to the latest version and then check back this issue again on your Site in Incognito mode and then mention us if you are still facing this issue. Hopefully, it will get resolved after this.

Best Regards.

Ok, I have upgraded the theme and core, now the problem is more serious, you can go to my background to see and fix the problem as you like, this problem has not been solved for several days

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Hi, do you guys know how to fix this, the wishlist and compare features can’t be used without logging in, and I found the same issue with your demo site, this isn’t fixed
https://woodmart.xtemos.com/megamarket/wishlist/

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Hello,

There is an issue with the server cache. I have activated the WP Default theme Twenty Twenty Two and checked the site in Incognito mode, still the site loads fine with the Woodmart theme so it means there is an issue with the server cache or you have installed any cache on the site or anywhere else.

Please remove and disable all the cache plugins and apps from the server then check back the compare and wishlist pages. If there is an issue with the theme then it will also not work after login to the site.

Best Regards.

Hello, I think there is a problem with the theme, I rebuilt a server, and the first thing is to upload your theme and template, but also found that there is a problem with the wishlist and comparison functions, and your demo template is also comparable There is a problem with the function and the wish function. I hope your technical team can confirm this problem and modify it. You can go to my new website through the link and have a look at your demo website.

https://wordpress-838671-2946191.cloudwaysapps.com/ (New website)
https://woodmart.xtemos.com/megamarket/wishlist/

image

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Hello,

The issue is only with the server cache. We have an issue on the demo with the WP Rocket cache plugin, we will solve the issue on the demo, but on your site, the issue is only with the server cache.

one more cache plugin/extension on the server. I can see this by the comment in the source code of his website https://gyazo.com/f697ce5c040508539e4ca5f7452f72ac

Please ask the hosting provider support to check and remove the server cache and then check back the site.

You can try yourself as well when you will change the theme and activate the WP default theme twenty-twenty Two then it will only show when you are logged in but it will not change the theme on the frontend when you are not logged in or in incognito mode.

Best Regards.

Thank you so much for the tips, the problem is finally solved, I’m so excited, thank you! Thank you for always replying to me, thank you! ! ! !

Hello,

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

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Best Regards.

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