Wishlist empty shows 1 to the header icon

Hi, I have the same issue with accounts that existed before upgrading and removing YITH wishlist. They show a count of 1 item in wishlist but when I go to it there are no products showing, but also the empty wishlist text doesn’t show either and there is some strange behaviour going on. Please see attached vids.

I’ve temporarily disabled non essential plugins, can you have a look please? Admin access in private content.

Hi,

Please, disable all external plugins first.

Kind Regards

Hi, I’ve done that and switched to parent theme but the issue remained. Video in private to show you this taken just now. I left all plugins disabled when I read your reply but the site wasn’t accessed. I can do this again but I’m working on it so will need to know when you are going to access please if possible

Please, keep plugins turned off and our parent theme so we can test it.

Hi, all non essential plugins deactivated and switched to parent theme so you can access.

We just checked this and it works well for us https://gyazo.com/606cafa424a2a1d1d91307269f664f2b

Yes for other accounts it seems to work but on my own test account as you can see in the video it shows an item, but when you view the list there is nothing there… there’s also not the wishlist empty message. This happened since updating to v4.

It’s across browsers and devices.

Is there a way to reset it if that’s quicker than investigating a fix?

We tested via a private window as well and it works. The only problem we noticed that you have some kind of cache mechanism and sometimes you may see a cached version.

Hi Artem. There’s no caching enabled on this site, more details in private area

Seems that you have some product in wishlist that is not available. Could you please send us your FTP access so we can check?

Sure please see details in private

We need admin access and FTP from one website. You gave FTP from one website and admin access to another.

Sorry about that. I’m working on the staging site so I can leave everything disabled for when you get to it on the live site. Here’s admin access to match

The problem is that you have added some products to the wishlist and then removed it. We will add a function in our next theme update to actualize wishlists when you visit the page and remove items that don’t exist in the store anymore.

Thanks Artem. I look forward to the update 🙂

You are welcome!

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