Home Forums WoodMart – Premium Template Wishlist issue on mobile devices

This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 2 weeks, 1 day ago.

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #157113

    d_ch
    Customer

    Hi,

    I have noticed two wishlist issues with your default wishlist of your theme which I would like to describe to you below:

    1) While being at my mobile device, when I add to wishlist 1 or more products and click on the wishlist icon, it is appeared as empty and I have to refresh the page in order to see the added products.

    2) After refreshing the page, I can normally see the added products to my wishlist but when I delete them and add again new products to the wishlist, I see only the old (already deleted) products added and I can see the new products only after refreshing the page.

    At both cases, the issue is related with page refreshing on mobile devices as it seems that wishlist can not directly work with the most recent added products.

    Waiting for your further solution on the above issue.

    #157150

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue. I have checked our demo site on mobile and wishlist works correctly: it shows added products and removes products properly.

    Best Regards

    #157189

    d_ch
    Customer

    Hi,

    I have only the following 4 plugins currently activated:

    1) WPBakery Page Builder
    2) Woodmart Core
    3) WooCommerce
    4) Loco Translate

    I don’t think that any plugin from the above may conflict the wishlist function right?

    In addition, I have tested the site on more than 1 mobile devices and the same issue happens (even if after deleting browser’s history at both mobile devices). Please check my attached screenshot “wishlist-issue-1”. You will see that wishlist icon on main menu shows 2 (new) products added in wishlist, while only one (the previous added) product is appeared at results. Only if I refresh the page on browser, I can see the two (new) products at results (screenshot “wishlist-issue-2”).

    Strange but happens. Waiting for your further advice on this. I also send you my WP-Admin details to have a look on the issue directly on my under construction site.

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    #157248

    Hello,

    I have checked the site on mobile and products are added to the Wishlist without reloading https://gyazo.com/7b04daa431af1d78102bc2b2faa40919

    They are deleted without reloading as well https://gyazo.com/c8ed662643c4f15b4734479bc3ad7211

    Please clarify the problem, what device are you checking at?

    Best Regards

    #157254

    d_ch
    Customer

    Hi,

    Please check my recorded video from my mobile device Samsung Galaxy A7 below to view the issue I am talking about:

    https://we.tl/t-Ttt9sCbr5F

    I have uploaded it via wetransfer.

    #157362

    Hello,

    We have checked twice on different mobile devices and we have the same https://gyazo.com/aa4a09ec64a0334e1e257098cc6ca9bc and https://gyazo.com/47fc5864e083ccf71a8e8046ea9556cc

    Best Regards

    #157471

    d_ch
    Customer

    Could you please inform me on which type of mobile device and browser did you test it? Let me mention to you that I tested the site on both Google Chrome and the default browser of my mobile devices.

    In addition, please try the following steps in the same order like I did at my mobile devices:

    1) Try to add 1 or 2 products to the wishlist.
    2) Get into the wishlist page and delete them.
    3) Go again to the home page (https://www.giftsontop.gr/arxiki/) and try to add 1 or 2 different products from step 1 to the wishlist.
    4) Check if you see the latest added products in the wishlist or if you see the firstly added products (at step 1) and you have to refresh the wishlist page in order to see the latest added products.

    #157626

    Hello,

    I have done that several times and recorded the video screen https://files.fm/u/e7h5hmvh please upload and view.

    Best Rgards

    #157630

    d_ch
    Customer

    Hi,

    I just checked your video, please try the following process exactly:

    1) Try to add 1 or 2 products to the wishlist.
    2) Get into the wishlist page and delete them.
    3) Go again to the home page (https://www.giftsontop.gr/arxiki/) and try to add 1 or 2 different products from step 1 to the wishlist (NOT AGAIN THE SAME PRODUCTS!!).
    4) Check if you see the latest added products in the wishlist or if you see the firstly added products (at step 1) and you have to refresh the wishlist page in order to see the latest added products.

    At your last video, you kept adding and deleting the same products for several times that’s why you didn’t view the issue I am talking about.

    #157875

    Hello,

    3) Go again to the home page == I can not get to the home page, when I click the logo to get to the home page I get to the construction page https://prnt.sc/pz997m , when I navigate with the back button I get to the cached page. Contact your server support and check the cache settings. Please test the demo in the same way: https://woodmart.xtemos.com/

    Best Regards

    #158004

    d_ch
    Customer

    I finally found out what was causing the issue after checking server settings! I removed the following from my .htaccess file:

    <IfModule mod_expires.c>
    ExpiresActive on
    ExpiresDefault "access plus 6 months"
    # CSS
    ExpiresByType text/css "access plus 1 year"
    # HTML components (HTCs)
    ExpiresByType text/x-component "access plus 2 months"
    # HTML
    ExpiresByType text/html "access plus 6 months"
    # JavaScript
    ExpiresByType application/javascript "access plus 1 year"
    ExpiresByType application/x-javascript "access plus 1 year"
    # Manifest files
    ExpiresByType application/x-web-app-manifest+json "access plus 0 seconds"
    ExpiresByType text/cache-manifest "access plus 0 seconds"
    # Media
    ExpiresByType audio/ogg "access plus 1 year"
    ExpiresByType image/gif "access plus 1 year"
    ExpiresByType image/jpg "access plus 1 year"
    ExpiresByType image/jpeg "access plus 1 year"
    ExpiresByType image/png "access plus 1 year"
    ExpiresByType image/svg "access plus 1 year"
    ExpiresByType image/svg+xml "access plus 1 year"
    ExpiresByType video/mp4 "access plus 1 year"
    ExpiresByType video/ogg "access plus 1 year"
    ExpiresByType video/webm "access plus 1 year"
    ExpiresByType image/x-icon "access plus 1 year"
    ExpiresByType application/pdf "access plus 1 year"
    ExpiresByType application/x-shockwave-flash "access plus 1 year"
    # Web feeds
    ExpiresByType application/atom+xml "access plus 1 hour"
    ExpiresByType application/rss+xml "access plus 1 hour"
    # Web fonts
    ExpiresByType application/font-woff "access plus 1 year"
    ExpiresByType application/font-woff2 "access plus 1 year"
    ExpiresByType application/vnd.ms-fontobject "access plus 1 year"
    ExpiresByType application/x-font-ttf "access plus 1 year"
    ExpiresByType font/opentype "access plus 1 year"
    </IfModule>

    After checking again the site on my mobile device, wishlist works without any issues.

    Thank you very much for your total support on this ticket!

    #158039

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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