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Woocommerce gravity product add-ons conflict
- This topic has 9 replies, 2 voices, and was last updated 6 years, 5 months ago by Artem Temos.
October 25, 2016 at 6:52 pm #5886
My product forms are not showing up consistently. I have reverted to a default theme and it works perfectly.
What we are seeing:
1. Form is created properly
2. Form is added to product properly (all variable products)
3. View product – no form
4. Select a option – still no form
5. Refresh – no form.
6. refresh – now there is a form
7. close tab, go back to product and repeat steps 3-6 with same results.
Woocommerce updated, no errors/issues on the system status. WordPress current, all plugins current.October 25, 2016 at 7:59 pm #5887
Thank you so much for using our theme.
We just visited a lot of variable products on your website, refreshed a few times and even switched to a default theme for a moment but still don’t see any forms. Could you please send us screenshots of how the form should look and a link to the product where we can see it?
Thank you in advance.October 25, 2016 at 8:18 pm #5888
Thank you so much for the quick check-in.
You will need to log-in using the credentials I shared privately.
https://www.g3studios.net/product/howler-caddy-wh/ (this is one of the products)
Step 3: https://snag.gy/dLTIH3.jpg
Step 4: https://snag.gy/5VHfot.jpg (other state)
Step 5: https://snag.gy/I4bDRN.jpg – after refreshing with an variable product selected
I have tested using twenty-fifteen theme and it all works as required with all plugins installed and active.October 26, 2016 at 6:20 am #5897
Thank you for detailed. We are not able to open the product you sent (always get an error). So we were testing with this one https://www.g3studios.net/product/howler-caddy/
1. Open the product
2. Check option
4. Default theme
Could you please point us what we are doing wrong and why we can’t reproduce the problem?
RegardsOctober 26, 2016 at 1:21 pm #5912
Good morning, you have to be logged in in order to view the wholesale products – which is where the issue is – specifically in the “state your love” wholesale products. Once looged in as a wholesale member (or using the credentials we provided) the wholesale catalog will appear in the menu and those products are designated with a (wh) in the name. There is a selection box for “Pick your state” – and it is not appearing when you visit the product unless in the default theme.October 26, 2016 at 3:15 pm #5915
Got it. Now we see the problem. Are you able to provide us your FTP access so we could try to find a solution?October 26, 2016 at 3:26 pm #5916
Absolutely! Info below – thank you!October 26, 2016 at 3:31 pm #5917
Thank you. Please check now (clear your browser cache firstly).
RegardsOctober 26, 2016 at 3:50 pm #5918
Thank you so much! May I ask what the conflict was?
We love the theme – thank you!October 26, 2016 at 3:58 pm #5920
Nevermind, simply JS issue. We will include the fix in our next update.
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