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Woocommerce order Origin showing as Unknown when woodmart theme active

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • April 10, 2024 at 6:25 pm #556354

    nominal99
    Participant

    Hi, we noticed that the woocommerce order ORIGIN in the all orders list stopped working and just shows UNKNOWN on all orders received, on checking back orders up until 20th March 2024 they were tracking ok and showing the origin, then from 21st March 2024 the origin now always shows as UNKNOWN.
    Today I made a copy of the website onto sub-domain and disabled all plugins apart from woocommerce and set the theme to Storefront, on running test orders the ORIGIN was then working fine. After activating the woodmart theme only (I tried both child theme and main theme) then running test orders the origin stopped working, so it can only be something in the theme itself causing the problem.
    I’ve provided link to the dev. domain so you can play around.

    April 12, 2024 at 10:19 am #556734

    Hung Pham
    Keymaster

    Hi nominal99,

    Thanks for reaching to us.

    First of all, take my apologies for the delay in answering.

    Could you, please, record video of problems and share to me? I can understand your problem better.

    I am really appreciate your patience.

    Regards,

    April 12, 2024 at 2:02 pm #556821

    nominal99
    Participant

    Hi, thanks for your reply, I’ve added a video in the private info section of this reply as it shows sensitive information of customers etc, but you can see the issue and explanation in the video.

    April 13, 2024 at 10:15 am #556990

    Hung Pham
    Keymaster

    Hi nominal99,

    Thanks for your video.

    It seems WooCommerce related issue. I advise reverting to version 8.6.1 of WooCommerce and check again.

    This recommendation is based on the discussions and solutions provided within the following support forum thread:

    https://wordpress.org/support/topic/order-attribution-origin-unknown/
    https://wordpress.org/support/topic/woocommerce-order-section-column-origin/

    Regards,

    May 10, 2024 at 4:41 pm #564778

    waynep16
    Participant

    all order origins are showing as unknown when using custom checkout layout – please fix

    May 12, 2024 at 7:39 pm #565023

    Hung Pham
    Keymaster

    Hi waynep16,

    Please do not spam in other topics, I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Regards,

    May 29, 2024 at 12:21 am #568879

    hasimcoskun
    Participant

    Still nothing new about this issue?

    May 30, 2024 at 9:16 am #569206

    Hung Pham
    Keymaster

    Hi hasimcoskun,

    Please do not spam in other topics, please check your own topic and reply to my answer.

    Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)