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Woodmart 8.0.6 creates error in product templates

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #627020

    [email protected]
    Participant

    Hi,
    We recently upgraded to version Woodmart 8.0.6 and now all of our product templates are broken on the front end and don’t display correctly. We have deactivated all plugins except woocommerce, elementor and elementor pro, and the problem persists. On our staging site, we are running Woodmart 7.5.1 and the product templates display correctly. This leads us to believe that Woodmart 8.0.6 is causing the problem. Is it possible to either restore 7.5.1 or can you rectify 8.0.6?
    Please assist.

    #627033

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #627036

    [email protected]
    Participant

    Thanks. Please see below

    #627037

    Artem Temos
    Keymaster

    We don’t see any problems with product pages. Could you please clarify what is wrong?

    #627041

    [email protected]
    Participant

    Hi,
    It’s not the product pages, it is the product and knowledge TEMPLATE pages .
    We are currently trying to restore a backup of the theme. Please log out of the site

    #627043

    [email protected]
    Participant

    We want to see if a restore works

    #627049

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    #627055

    [email protected]
    Participant

    We have restores to Woodmart 8.0.4 but the problem remains. Please can you investigate further.
    See below:

    #627068

    [email protected]
    Participant

    I have sent you the links in the previous mail

    #627081

    Artem Temos
    Keymaster

    You need to disable the following option in Elementor Settings to fix this https://monosnap.com/file/XMxiTPby2HUaxrXr1idB5WLnVYRujT

    #627228

    [email protected]
    Participant

    Thank you. That seems to have fixed the problem. I appreciate your help!

Viewing 11 posts - 1 through 11 (of 11 total)