Woodmart core causing 500 error

[TjenAnaf]

Hello, when the plugin woodmart core is active, only like 2 sections in the homepage show up, footer and other sections don’t appear, keeps refreshing the tab for a really long time, and shows 500 errors while trying to navigate to a different page. everything is good when the plugin is deactivated but without it we can’t edit the footer now.
Looking forward to some solutions,
Regards!

• This topic was modified 2 years, 3 months ago by TjenAnaf.

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Hello,

In order to help you through this, I need admin access from you. Could you provide login access for your site’s WordPress admin panel? So we can log in and check the issue on your side. Also, please disable all plugins that are not related to the theme.

My team and I will do everything we can to resolve this as fast as possible.

Looking forward to collaborating with you.

Kind Regards

Okay i’ve added it.

Hello,

Please, send us your FTP access to your server files so we can check what is wrong with your website. We will do our best to help you.

Kind Regards

Added!

Hey, The access is going to expire within 5 hours automatically, is there any update?

Hello,

After we enabled the “Woodmart Core” plugin and tested your website, we didn’t find any errors.

Maybe before that, you did something in the theme that could have caused this error?

https://monosnap.com/file/Qtdp3LeFQn8GoH9D21r0UhmReTlPJK

https://monosnap.com/file/dRFGNwihH3Jms0PJz1YTxoTjZP7krf

If you would like to discuss the issue further, our customer support team is here for you.

Kind Regards

Hey, I see it working now, Thanks!

Hello,

Please, let me know if the problem happens again, I’d be happy to help you.

Thanks for your time and have a great day.

Kind Regards

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