November 24, 2022 at 11:26 pm #423692
Hi we just bought the Woodamart theme and we face 2 serious problems. 1) The mobile menu does not display anything although we have set it on the backend 2)The Slider Revolution does not display in frontend but in elementor builder it is display correct.November 24, 2022 at 11:32 pm #423693
we see this error at console
Attachments:You must be logged in to view attached files.November 25, 2022 at 1:15 am #423704
Thank you very much for choosing our theme and for contacting us.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best RegardsNovember 25, 2022 at 2:24 am #423710
yes you can proceedNovember 25, 2022 at 2:29 am #423711
we had disable the slider revolution from the homepage until you fix it. Also we are seeing that when we try to edit a page we have not option edit with elementor until we go inside the pageNovember 25, 2022 at 3:10 am #423717
We need to see and fix it quik because the Black Driday has started and we loose money. We are running ads and cannot sellNovember 25, 2022 at 10:56 am #423779
Hi have you seen it? We have serious problem.November 25, 2022 at 11:48 am #423786
It looks like the issue is caused by some of the installed plugins. Please, turn them temporarily off and test how it works.
Kind RegardsNovember 25, 2022 at 11:55 am #423788
Which plugin causes this? Yesterday we had disable the plugin but still the errors does not fixedNovember 25, 2022 at 11:56 am #423789
Please, keep all plugins temporarily turned off so we can check again. If it works, enable all plugins one by one and see which one causes this.
Kind RegardsNovember 25, 2022 at 12:34 pm #423795
We had try it again but we face the errors still. We send you screenshot of the deactivation of plugins
Attachments:You must be logged in to view attached files.November 25, 2022 at 12:55 pm #423801
Could you please keep them temporarily off so we can check from our end as well?November 25, 2022 at 1:14 pm #423811
We had enable them because the eshop is live. Can we try it at the staging eshop that we had made at url https://new.handmakeyourday.gr/ with the same credentialsNovember 25, 2022 at 1:35 pm #423818
You have added a Pixel script somewhere that contains an error and breaks all the scripts on your website https://gyazo.com/41da77cc08f5d3e8be2506240e1658b8
Please, try to delete it and check how it works.
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