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Woodmart erros

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #423692

    2kdesignpatras
    Participant

    Hi we just bought the Woodamart theme and we face 2 serious problems. 1) The mobile menu does not display anything although we have set it on the backend 2)The Slider Revolution does not display in frontend but in elementor builder it is display correct.

    #423693

    2kdesignpatras
    Participant

    we see this error at console

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    #423704

    Elise Noromit
    Keymaster

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #423710

    2kdesignpatras
    Participant

    yes you can proceed

    #423711

    2kdesignpatras
    Participant

    we had disable the slider revolution from the homepage until you fix it. Also we are seeing that when we try to edit a page we have not option edit with elementor until we go inside the page

    #423717

    2kdesignpatras
    Participant

    We need to see and fix it quik because the Black Driday has started and we loose money. We are running ads and cannot sell

    #423779

    2kdesignpatras
    Participant

    Hi have you seen it? We have serious problem.

    #423786

    Artem Temos
    Keymaster

    It looks like the issue is caused by some of the installed plugins. Please, turn them temporarily off and test how it works.

    Kind Regards

    #423788

    2kdesignpatras
    Participant

    Which plugin causes this? Yesterday we had disable the plugin but still the errors does not fixed

    #423789

    Artem Temos
    Keymaster

    Please, keep all plugins temporarily turned off so we can check again. If it works, enable all plugins one by one and see which one causes this.

    Kind Regards

    #423795

    2kdesignpatras
    Participant

    We had try it again but we face the errors still. We send you screenshot of the deactivation of plugins

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    #423801

    Artem Temos
    Keymaster

    Could you please keep them temporarily off so we can check from our end as well?

    #423811

    2kdesignpatras
    Participant

    We had enable them because the eshop is live. Can we try it at the staging eshop that we had made at url https://new.handmakeyourday.gr/ with the same credentials

    #423818

    Artem Temos
    Keymaster

    You have added a Pixel script somewhere that contains an error and breaks all the scripts on your website https://gyazo.com/41da77cc08f5d3e8be2506240e1658b8
    Please, try to delete it and check how it works.

    Kind Regards

Viewing 14 posts - 1 through 14 (of 14 total)