Woodmart "Product Filter" element

Hello. I’m having problems with the woodmart “Product Filter” element. When I perform the search, an error is generated that I show you in the video.

I am also attaching a screenshot to show you the element I am using.

Can you tell me what the problem is?

Have a nice weekend.
Regards

I attach the screenshot

Attachments:

You must be logged in to view attached files.

Hello,

Please please, provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Make the full backup of your site.

Best Regards

Hello.
Ok for the changes. I give you administrator access for the specific site, the complete installation is a WordPress Multisite.

Any questions do not hesitate to ask

Best regards

Hello,

Now I see you are trying to add the filter to a product page. It would not work. The product page has nothing to filter. It has certain attributes and categories.

Please add a filter to any other page and check.

Best Regards

Hello.

How can I limit the number of sub-categories that are shown in the “page Title” of the ecommerce? In some cases many sub-categories are displayed and I don’t like the visual effect (screenshot attached).

I have the Child theme installed. Is it possible to change the number of sub-categories that are displayed?
If the operation is too complex you can give me instructions that I will give to the programmer.

Best regards and thanks

Attachments:

You must be logged in to view attached files.

Hello,

The only way to do it is to make a multi-level menu by means of parent-child categories.

Best Regards

ok. Thank you. Another question.
I see that the webp images are not shown in the search bar (I attach screenshots). Is there any solution for this? do you think webps in the search bar can be supported in the future?

Best regards and have a nice weekend

Attachments:

You must be logged in to view attached files.

Hello,

Some of the products have images in the search and some do not, it means the search works properly, check the products and make sure they have the main images.

Best Regards

Hello,

All products have their own image. In the search bar only images in png format are displayed, those in webp format do not appear.

The images in webp do not even work in the preview image of the categories (screenshot attached). Even there, the images in png format work correctly.

Best regards

Attachments:

You must be logged in to view attached files.

Hello,

Please make the full backup of your site as well as the Theme settings export and check the images preview in categories on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

okay I understand. If I activate the Storefront theme, when I re-activate woodmart it should find the website as it is. it is right?

In general I have not had this problem until I have started to convert png images to webp.

On your woodmart demo website, are the webp images displayed correctly in the search bar? Do they work correctly in the image of the categories?

Best regards and thank you

Hello,

Please add this code to the Theme Settings > Custom CSS > Global to show the images in search:

.suggestion-thumb img {
	width: 100%;
}

WordPress does not support this format that is why it is not possible to upload it. We use the Imagify plugin on our demo.

Best Regards

Ok thanks, it works.

The category images in webp format work correctly in your installation?

I have not yet been able to do the test by changing the template but I will do it soon. Theoretically, changing the theme shouldn’t affect the visual content. Correct?

Best regards

Hello,

No, changing the theme would not improve anything. You can try Storefront or any default.

Best Regards

Hello,

No, changing the theme would not improve anything. You can try Storefront or any default.

Best Regards

Hello again.

I have activated the Storefront theme and the problem of webp images in the categories remains the same, or else, it does not allow uploading webp images. I have done the test without deactivating the woodmart plugins.
Do you know if it is only possible to upload webp images in the product categories?

Another question.

I think the Search button in the sticky mobile menu does not work properly. When I scroll down the page and the sticky menu appears, when I click the Search button, the Search box does not open but instead scrolls up. When I click the Search button from the menu it works fine, the sidebar opens ready to write in the search box. I attach a video where I show you what happens from the mobile. You won’t see where I click, but I just click the Search button on the sticky menu.

Best regards

Hello,

1. We do not know which plugin can do that.

2. Mobile view can have the search as the search form only, not the icon. Please change the settings.

Best Regards

Hello. I actually see some theme elements where webp images don’t display correctly. In the icon image of the Ajax product tab widget the webp images are not displayed while the png images are displayed correctly. The same goes for the single image widget.

Could it be the same problem with the images in the search box? In fact, if I upload a web image in a text block it appears with width = “1” height = “1” (screenshot attached).

I think the other webp images are not displaying for the same reason. Can you check it please?

Thanks

Attachments:

You must be logged in to view attached files.

Sorry for the new email. Webp images also do not work in the “information box settings” widget.

Best regards

Attachments:

You must be logged in to view attached files.

Hello,

Unfortunately, Webp images are not supported by WoodMart theme. You can use SVG, PNG, and JPG/JPEG formats.

If you have any questions please feel free to contact us.

Best Regards

Hello,

So why with the image gallery widget the web images work correctly and with the single image widget they don’t? They really are almost the same widget so if one works the other should work as well.

Could it be the same problem with the search box product images?

Can future updates to the theme solve these problems?

Best regards

Attachments:

You must be logged in to view attached files.

Hello,

Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem.
Best Regards

Good Morning,

How can I change the navbar mobile cart icon? In the topbar I am using the “cart” icon but the “bag” icon appears in the navbar.

I also see that I have received an email that version 6.1 of the theme has come out. Should it be updated manually? I don’t get the option to update in the themes manager.

Best regards

Hello,

Please add this code to the Theme Settings > Custom CSS > Global:

.wd-header-cart .wd-tools-icon.wd-icon-alt::before {
    content: "\f123";
    font-family: "woodmart-font";
}

Please follow this instruction on how to update the theme: https://xtemos.com/docs/woodmart/update-theme-2/

If you need any further help. please contact us.

Best Regards

[Author]

Posts