Home › Forums › WoodMart support forum › Woodmart slider issue
Woodmart slider issue
- This topic has 5 replies, 2 voices, and was last updated 3 months, 1 week ago by Aizaz Imtiaz Awan.
February 22, 2023 at 1:00 pm #445355
Slider on homepage not loading the image correctly, only one slider shows and others not loaded.
Please check the issue thank you.
Attachments:You must be logged in to view attached files.February 22, 2023 at 4:45 pm #445443
Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.3 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/
If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.
If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.
Best RegardsFebruary 22, 2023 at 8:26 pm #445508
Thank for your response, Actually I have purchased the theme 5 days ago so it should be latest version i.e. 7.1.2. I have done the plugin method as well. I mean I have tried all possible ways. Now, I want you to look at the issue. I have taken the backup. But please let me know the changes after you made.
Thank you!February 23, 2023 at 10:53 am #445635
The updated version of the Theme is 7.1.3, you had 7.1.2. We updated the Theme and then checked back the Slider again. The Slider Images were appearing fine by then.
Please check back your Site after completely clearing the browser and server cache.
Best Regards.February 23, 2023 at 1:14 pm #445696
Thank you, it is working now.February 23, 2023 at 1:14 pm #445697
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.
The topic ‘Woodmart slider issue’ is closed to new replies.
- You must be logged in to create new topics. Login / Register