Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
The plugins I have provided are essential and they do not stop theme. They work perfectly with the theme. Please deactivate all the rest and check the problem.
When i disable other plugins and leave the ones you recommended i leave, woodmart template loads perfectly.
What i am saying is, some of the culprit plugins i have disabled are important to my business model. e.g. a plugin like affiliate sales, when enabled stops woodmart templates from loading.
You can contact the plugin support and ask them to fix this incompatibility. If they cannot by this or that reason, disable all the plugins except essentials ones, use the library and then activate the plugins again. You do not use the library every day every moment, so it may be a way-out.