Woodmart theme is too slow and unstable

[ut.mohio]

Hello, I have tried many ways to troubleshoot the issue, such as disabling plugins one by one to identify conflicts, or installing WP Cache as suggested in many posts. However, my site is still unstable, with three distinct states: very fast, slow (up to 4 seconds), and extremely slow, sometimes nearly inaccessible.

I have tested with the default Elementor theme, and access is normal, so I am quite certain that the issue is coming from the Woodmart theme. I have attached my WP admin and hosting account details below, and I hope you can help resolve this issue for me. I’ve already spent many sleepless nights reinstalling the website, but the issue persists.
Thanks!

• This topic was modified 2 months ago by ut.mohio.

Mcbperfomance.vn

Hello,

Thank you for choosing our theme. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

If you have any further questions, please don’t hesitate to reach out.

Kind regards

Everything was fine for two days until yesterday, when I deleted a few unused images, and the website started experiencing very slow loading times and showed an error saying it couldn’t be accessed. I tried everything to fix it, but it wouldn’t work, so I deleted all the data on the hosting to reinstall it. Now, Woodmart is asking for a new key. Despite the fresh setup, the website is still slow to access and occasionally inaccessible. I hope someone knows how to permanently fix this issue. I’m willing to pay extra just to be able to sleep and focus on my work, as I’ve spent nearly a month trying everything just to keep the WoodMart interface.

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Even installing essential plugins is very difficult.

Hello,

Sorry for the inconvenience. Usually, it takes a few hours to answer during working time (up to 24 hours) and 12-48 hours on weekends and holidays.

Send me access to that new website so I can investigate the issue. Also, confirm the permission for plugin deactivation and switching to the parent/default theme.

As for the key, deactivate the old domain in the setting of your account in our website, then yo will be able to use the same license code.

Kind Regards

Thanks for the support. Do whatever, install whatever plugins you need for a stable connection and please try for 1-2 days straight to see the problem.
Thanks!

Hello,

Could you please increase these server values https://take.ms/iwrEX ?

On your hosting e.g. post size is 128M but in the admin panel I see 8M so I am not sure whether it’s the right hosting or not.

https://take.ms/Duva6

I await your response.

Kind Regards

Hello!
I have changed as you requested. Please try again.
Thank!

Hello,

Okay, now I see the 500 error when checking the page – https://take.ms/FdJ0H

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Kind Regards

This is a new error. Temporarily ignore it; I’ve already done a complete reinstall once more. I’ll let you know if the error reappears. Now, please help me reactivate the theme. Thank you!

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Hello! I have successfully reactivated!

[Luke Nielsen]

Hello,

Checked the speed on the default Storefront theme and I see the speed around 3s – https://prnt.sc/WCW5w3Buvml5 and it’s not normal because the default theme should load around 1s, it means that your server is not stable.

I suggest you change the server or contact server support for further solutions. Let me know the result.

Kind Regards

• This reply was modified 1 month, 3 weeks ago by Luke Nielsen.

Hello,

I hope you’re doing well. I wanted to follow up and ask if you’ve had a chance to contact your hosting provider regarding the server investigation. This is an important step to help us identify the root cause of the performance issues. If you have any updates or need further assistance, please let me know. Thank you, and I look forward to your response.

Kind Regards

Hello,

Could you let us know if you’ve had a chance to contact your hosting provider to investigate possible server-related issues? This step is crucial, as any server instability may be affecting the website’s speed and reliability. If there’s anything specific you’ve noticed or if you need additional assistance, please don’t hesitate to reach out.

Thank you, and we look forward to your response.

Kind regards

Currently, everything is working as expected with the WP Super Cache Plugin. I hope it continues to perform well in the long term. Thank you for the support!

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Hello,

Great, glad that the issue is gone. If possible, could you please consider updating or revising the one-star review you left on ThemeForest? We’re committed to providing the best possible experience, and your feedback is incredibly valuable in helping us improve. I would truly appreciate your cooperation and kind support.

Thank you for considering this request, and I look forward to your response.

Best regards

I’m done with 5*. Thank you once again.

Thank you for your kind words and for taking the time to update your review. We’re so pleased to hear that everything is running smoothly now and that you’re satisfied with the theme’s performance. Your feedback truly means a lot to us, and we’re always here to support you if you need any further assistance in the future. Thanks again, and enjoy working with the WoodMart theme!

Kind regards.

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