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woodmart update error at Headers builder Version: 7.0.0

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  • #410710

    lkapnogiannis
    Participant

    hello,
    I update my website theme and I have a problem in edit header sections. When I’m trying to edit the header I can not make changes in the fields of the header because it looks like I can’t scroll down to the edit section. May I know how I can solve this issue or roll back the theme in the preview version? take a look at the screenshot, please, thanks a lot

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    #410772

    Hello,

    Pleas update the plugins in Appearance > Installed plugins.

    If the problem remains, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #410819

    lkapnogiannis
    Participant

    Hello,
    I check for updates in appearance and nothing was found.

    #411133

    Hello,

    I have checked the header and could not catch the problem: https://gyazo.com/f55e6c322a5f284d2c7c0f9017a15222

    Please describe the actions step by step to reproduce the problem.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)