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WP Bakery
- This topic has 7 replies, 2 voices, and was last updated 18 hours, 51 minutes ago by Luke Nielsen.
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AuthorPosts
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October 1, 2024 at 10:59 pm #601813
omaidshujaParticipantI have recently purchased the WoodMart Theme, but for some reason when i am trying to edit a page for example a homepage using WP Bakery it keeps on loading and nothing happens after a long loading.
Can you please look into it?
Thanks,
Omaid
October 2, 2024 at 11:41 am #601930
Luke NielsenKeymasterHello,
Yep, just send me access to the admin panel so I can check it.
Thank you in advance.
Kind Regards
October 2, 2024 at 8:02 pm #602092
omaidshujaParticipantOctober 3, 2024 at 11:56 am #602197
Luke NielsenKeymasterHello,
Clarify did you install the WPB plugin when installing the theme or manually via Plugins -> Add New?
Additionally, ask your hosting provide to increase these fields – https://take.ms/maHg0
Thank you for your time.
Kind Regards
- This reply was modified 23 hours, 45 minutes ago by Luke Nielsen.
October 3, 2024 at 3:02 pm #602260
omaidshujaParticipantFirstly, I fail to understand why did you ask me for the credentials at the first place when i have to waste 24 hours to get your reply and have to check it myself and clarify tou for an update? Try to understand this, I am behind my achedule just because of the glitch please. You should have login and check it yourself when you have azked for the login credentials.
In response to your concern, I did not, i uploaded the theme zip file and it was in it I beleive, because now when i am checking the installed plugins it is installed. I also find it a little unprofessional when the support team is initially asking for login credentials and then asking me about a plugin that has been installed or not. I also find it time wasting when I have already provided you the login credentials – I am sorry but i am loosing trust in this theme.
Did you not loging to the dashboard? I have already given you the login credentials, can you please log in and check, am behind my schedule please.
Thank You!
October 3, 2024 at 3:41 pm #602269
Luke NielsenKeymasterHello,
I have logged in before and I asked that because your WPB is not activated – https://take.ms/mNtLa and when you install it in the theme then it should be activated by default.
So I want to reinstall it, may I do that on your side?
Additionally, you need to increase these values on your server – https://take.ms/MVGyR, the screenshot is from your side.
Thank you for your time.
Kind Regards
- This reply was modified 20 hours, 1 minute ago by Luke Nielsen.
- This reply was modified 20 hours ago by Luke Nielsen.
October 3, 2024 at 4:23 pm #602290
omaidshujaParticipantYes please, you can take over to reinstall WP Bakery.
I will also increase the values just as you mentioned.
Eagerly waiting to use the theme.
Thank You
October 3, 2024 at 4:52 pm #602293
Luke NielsenKeymasterHello,
Please add the following code to the
.htaccess
file:<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>
Then check the issue again.
Kind Regards
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AuthorPosts
Tagged: Page Builder, page editor, wp bakery
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