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WP Bakery

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #601813

    omaidshuja
    Participant

    I have recently purchased the WoodMart Theme, but for some reason when i am trying to edit a page for example a homepage using WP Bakery it keeps on loading and nothing happens after a long loading.

    Can you please look into it?

    Thanks,

    Omaid

    #601930

    Luke Nielsen
    Keymaster

    Hello,

    Yep, just send me access to the admin panel so I can check it.

    Thank you in advance.

    Kind Regards

    #602092

    omaidshuja
    Participant

    Sure here is the access;

    Thanks,

    #602197

    Luke Nielsen
    Keymaster

    Hello,

    Clarify did you install the WPB plugin when installing the theme or manually via Plugins -> Add New?

    Additionally, ask your hosting provide to increase these fields – https://take.ms/maHg0

    Thank you for your time.

    Kind Regards

    • This reply was modified 23 hours, 45 minutes ago by Luke Nielsen.
    #602260

    omaidshuja
    Participant

    Firstly, I fail to understand why did you ask me for the credentials at the first place when i have to waste 24 hours to get your reply and have to check it myself and clarify tou for an update? Try to understand this, I am behind my achedule just because of the glitch please. You should have login and check it yourself when you have azked for the login credentials.

    In response to your concern, I did not, i uploaded the theme zip file and it was in it I beleive, because now when i am checking the installed plugins it is installed. I also find it a little unprofessional when the support team is initially asking for login credentials and then asking me about a plugin that has been installed or not. I also find it time wasting when I have already provided you the login credentials – I am sorry but i am loosing trust in this theme.

    Did you not loging to the dashboard? I have already given you the login credentials, can you please log in and check, am behind my schedule please.

    Thank You!

    #602269

    Luke Nielsen
    Keymaster

    Hello,

    I have logged in before and I asked that because your WPB is not activated – https://take.ms/mNtLa and when you install it in the theme then it should be activated by default.

    So I want to reinstall it, may I do that on your side?

    Additionally, you need to increase these values on your server – https://take.ms/MVGyR, the screenshot is from your side.

    Thank you for your time.

    Kind Regards

    #602290

    omaidshuja
    Participant

    Yes please, you can take over to reinstall WP Bakery.

    I will also increase the values just as you mentioned.

    Eagerly waiting to use the theme.

    Thank You

    #602293

    Luke Nielsen
    Keymaster

    Hello,

    Please add the following code to the .htaccess file:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    Then check the issue again.

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)