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WP Bakery not saving updates

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #656311

    kami.deathk
    Participant

    Hi,

    Recently I’ve updated wp bakery to the latest version and it still works but now I can’t save or preview pages, when the button is clicked nothing happens.

    #656355

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #656412

    kami.deathk
    Participant

    Hi,

    I’ve tested that disabling all plugins and still same issue

    #656508

    Artem Temos
    Keymaster

    Please turn them off and send us your admin access so we can check it.

    #656572

    kami.deathk
    Participant

    Hi,

    the site is on production mode we can’t just disable all the plugins.
    I’ve upload the credentials for entering the admin area, please be aware that the off-load hours are between 1am and 6am at GMT+1

    Regards

    #656656

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    #668166

    kami.deathk
    Participant

    Hi,

    I’ve made the test with all the themes disabled and still can’t save, we can’t even do SEO part since it won’t save, please I need help with this matter.

    Thanks

    #668207

    Artem Temos
    Keymaster

    Hello,

    We need to test how it works without extra plugins on your website.

    Kind Regards

    #672751

    kami.deathk
    Participant

    Hi,

    I’ve installed the health check & troubleshooting plugin from wordpress and I’ve deactivated all plugins and themes, with wp bakery only active the problem persists. Can you please check what’s the issue with the saving button?

    Thanks

    #672791

    Artem Temos
    Keymaster

    Hello,

    Please send us your actual admin access so we can check this without plugin as well.

    Kind Regards

    #673660

    kami.deathk
    Participant

    Hi,

    here are the credentials.

    Thanks

    #674310

    Artem Temos
    Keymaster

    We just tested this on your website but don’t see any issues with the WPBakery page builder https://gyazo.com/d4544ebaa3da2e3483ae5f35391bfa4b

    #674315

    kami.deathk
    Participant

    Hi,

    It looks like it was some user issue, I don’t really know what is the cause but changing to another new admin user solved the issue.

    Thanks

    #674435

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 14 posts - 1 through 14 (of 14 total)

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