WPML and single product ADDITIONAL TABS not translated, search form issue
November 23, 2021 at 10:01 pm #334087
I have insert 3 ADDITIONAL TABS in theme setting / single product .
1) The first tab work well and the translated title is displayed, while for the high 2 I see the translated content but not the title and I cannot find the text in the strings to be translated (while the title of the first tab is there)
2) the search in the results / suggestions preview display only a product to default language. For example I have a italian default language, the product XYZ is present in IT (XYZ:it) and in EN (XYZ_en) language. If I go to en version of the website and I try fo find a product XYZ I see always a XYZ_it product.November 23, 2021 at 11:21 pm #334097
Thank you very much for choosing our theme and for contacting us.
Please, provide your site admin access (insert the site credentials into the Private content block under the message area).
Best RegardsNovember 23, 2021 at 11:34 pm #334105
ok thanks, in private content I have insent the data accessNovember 24, 2021 at 11:23 am #334229
Please update the plugin and all the related plugins and we will double-check if the problem remains.
We will need permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best RegardsNovember 24, 2021 at 2:44 pm #334293
I have try to update all plugin but have the same problem,
I have try to use a default theme (not child) but same problem.
I confirm your permission to deactivate modules
thanksNovember 25, 2021 at 12:35 am #334385
Please update the theme and plugin in the Appearance > Install plugins https://gyazo.com/001ed8ae11e22f9fb413efa1804e0bac
The recent theme version is 6.2.4 all the issues have been fixed.
Best RegardsNovember 26, 2021 at 9:21 am #334776
I have update the theme and now the search issue is fix, but not have solve the tab problem.
please see my pfd
Attachments:You must be logged in to view attached files.November 29, 2021 at 9:40 am #335376
We are terribly sorry for the delay.
I attach the file, you will need to replace it and try to translate it.
If any problem occurs contact us.
Attachments:You must be logged in to view attached files.November 29, 2021 at 1:56 pm #335498
nice, now work!
thanksNovember 29, 2021 at 3:08 pm #335518
now I have again the problem with search: only show a product of default language .November 29, 2021 at 10:48 pm #335602
Have you solved the issue with the tabs?
Please describe the problem with the product search what do you mean? Please try to test on the Storefront theme to detect if WoodMart causes the problem.
Best RegardsNovember 30, 2021 at 11:08 am #335726
Yes the tab work well.
the search problem I have test the website https://luxor.novanta9.net/en/ (English) and https://luxor.novanta9.net/ (italian, default language)
if I use the search field at the top, for example by searching for “dd 121”, in Italian I see correctly “Detentore Easy DD 121” among the possible results, if I do the same search from the English language I should see the product in English (DD 121) but if I am not logged in I see however the product with title in Italian. if I run the search with the admin user logged in, on the other hand, I see the product correctly in English.December 1, 2021 at 10:53 am #336093
Please enable this optin in WPML > Lanuagaes: https://gyazo.com/2c2edd118d35f965473bf5d23fb5c644
If you have any questions please feel free to contact us.
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