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Your Site is Experiencing a Technical Issue

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #439468

    saibalneogi
    Participant

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Woodmart.

    First, visit your website (https://svq.kie.mybluehostin.me/) and check for any visible issues. Next, visit the page where the error was caught (https://svq.kie.mybluehostin.me/wp-admin/admin.php?page=xts_theme_settings) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://svq.kie.mybluehostin.me/wp-login.php?action=enter_recovery_mode&rm_token=f3KdofMQACVgLLoUsIn4uJ&rm_key=c1EpfuB9qH3CS60hSModt2

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1.1
    Active theme: Woodmart (version 7.0.4)
    Current plugin: (version )
    PHP version 8.0.27

    Attachments:
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    #439484

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #439489

    saibalneogi
    Participant

    thank you for the response, i have shared below all the credentials you can go through it. please fix this asap.

    #439496

    Artem Temos
    Keymaster

    We see that theme-required plugins are not installed yet. Please, install them via WoodMart -> Plugins. Check how it works and let us know.

    #439513

    saibalneogi
    Participant

    Okay and why i didn’t get the child theme in the zip file folders?

    #439520

    Artem Temos
    Keymaster

    We will fix this in our next theme update. But you can always download the child theme here https://woodmart.xtemos.com/plugins/woodmart-child.zip

    Kind Regards

    #439556

    saibalneogi
    Participant

    Ok thanks.

    #439557

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

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