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YouTube short videos are disappearing

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • November 11, 2024 at 10:49 pm #611435

    dnunesp
    Participant

    Hi! YouTube short videos are disappearing from the product gallery on my website.

    I add the link but after a few hours the link disappears from the page as if it were deleted.

    I await a solution.
    Thank you

    November 12, 2024 at 1:37 pm #611606

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please? Also, clarify where exactly it’s not working.

    Kind Regards

    November 13, 2024 at 9:20 pm #611987

    dnunesp
    Participant

    Hi. Ok.

    Attachments:
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    November 14, 2024 at 3:31 pm #612171

    Luke Nielsen
    Keymaster

    Hello,

    May I define a video to the product for further investigation?

    I await your response.

    Kind Regards

    November 15, 2024 at 12:54 am #612287

    dnunesp
    Participant

    Ok. Do I need to send you a link to my video?

    November 15, 2024 at 10:10 am #612326

    Luke Nielsen
    Keymaster

    Hello,

    Okay, if you want, you can send me a video and the URL link to the product where that video should be shown.

    Thank you for your time.

    Kind Regards

    November 15, 2024 at 3:32 pm #612448

    dnunesp
    Participant

    ok ,Follow the link

    November 15, 2024 at 3:41 pm #612459

    dnunesp
    Participant

    Hi,
    I inserted the video (attachment) link and published this product, but the video is not appearing

    November 18, 2024 at 11:16 am #612866

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check that last mentioned product? I have added a video and it looks like it works now well.

    Thank you for your time and patience.

    Kind Regards

    November 18, 2024 at 9:17 pm #613170

    dnunesp
    Participant

    Hello, in the product advertisement (https://www.artescoelhodigital.com.br/produto/convite-animado-plus-princesa-tiana-e-o-sapo/)

    I still can’t view the video. I add the link, refresh the page, and the video appears… but after a few hours it is no longer available…

    Short link: https://youtube.com/shorts/2FopaskDXU4?si=-en8TQ_7uP6LsFZW

    November 19, 2024 at 3:14 pm #613433

    Luke Nielsen
    Keymaster

    Hello,

    The previous video still works https://prnt.sc/sgkhlKJX-Mwv so I have defined the link to the last product you sent. https://prnt.sc/CdB7MSdBcmYE, I will check it later.

    Let me know if you have additional questions.

    Kind Regards

    November 20, 2024 at 11:37 pm #614003

    dnunesp
    Participant

    And what is the reason for the error?
    I added the link and when I refreshed the page the video did not appear

    November 21, 2024 at 12:46 pm #614230

    Luke Nielsen
    Keymaster

    Hello,

    Rechecked the issue and still see the video – https://take.ms/JkRaz. When you upload a video, make sure that you do not have the same image that you use as a main image of the product in the gallery – https://take.ms/PGVzo

    Also, try to define the full URL – https://prnt.sc/BuNnRKEmQgU9

    Kind Regards

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Viewing 13 posts - 1 through 13 (of 13 total)