Youtube Video does not play inside the product

[supp0rt]

Hello,

I am using the embedded URL that I export from a youtube video but when I click on the button, the pop-up appears with a refused connection error.

Refused to display ‘https://www.youtube.com/’ in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.

As an option, I use the “Product Video URL” inside the Product Settings . Even if i use this format (https://youtu.be/LXb3EKWsInQ) or the one that you give as an example (https://www.youtube.com/watch?v=LXb3EKWsInQ) the results will be the same.

How can this be fixed?

Best Regards

• This topic was modified 3 years, 4 months ago by supp0rt.
• This topic was modified 3 years, 4 months ago by supp0rt.

Hello,

I hope you’re doing well. I’m writing to request updated access to the admin dashboard for your website.

The reason for this request is that I need to check how you have defined the link there to determine the cause of the issue. With your updated access, I can take a closer look and provide a resolution quickly.

Could you please provide the login credentials or necessary permissions to access the admin dashboard?

https://prnt.sc/Hf7Jz814PXP8

Kind Regards

Thank you for your reply. I have added the credentials and I also added the direct link from the product to check.

Best Regards

Hello,

To ensure that the video works properly, it’s important that the URL is complete and includes the necessary information. In this case, the full URL for the video should be:

https://gyazo.com/ebd1219b31d1ff90c35155ef9b2e04b2.

Once the complete URL was used, the video started to function properly, please recheck it on your side. If you have any further questions or concerns, please let us know and we’ll be happy to assist you.

Kind Regards

Thank you for the clarifications above.

It seems to work as expected now.

You may close the ticket.
Best Regards

Hello,

If you have any further questions or need additional assistance, please don’t hesitate to reach out to me or any member of our help desk team. We are always here to help and ensure your experience is as smooth as possible.

Have a good day!

Kind Regards

[Author]

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