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YouTube video link is not saved

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #634767

    rene-geyer
    Participant

    Hello, when I add a video link to the product and click on Save, it is not saved. When I open the video field again, the YouTube link is no longer there.

    What could be the reason for this?

    #634934

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can check the site settings?

    Looking forward to hearing back from you!

    Kind Regards

    #634941

    rene-geyer
    Participant

    Hello, yes I can do that. Thank you very much

    #634974

    Luke Nielsen
    Keymaster

    Hello,

    It was due to the duplicated main image in the gallery, after removing it, it started to work well, you can check now the same product.

    Kind REgards

    #634984

    rene-geyer
    Participant

    Ok, so I just need to delete the product image on copied items and then paste the video.
    Thank you

    Can you also tell me why the thumbnails in the gallery are so blurry?

    #635016

    Luke Nielsen
    Keymaster

    Hello,

    You need to regenerate your images through the “Regenerate Thumbnails” plugin (more details in the article below).

    https://wordpress.org/plugins/regenerate-thumbnails/

    https://www.wpbeginner.com/plugins/regenerate-thumbnails-new-image-sizes-wordpress/

    Let me know the result.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)