Home Forums Basel – Premium Template Zoom will not work and thumbnails are in the wrong place

This topic contains 19 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 1 week ago.

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  • #84636

    highstshades
    Customer

    Zoom will not work/ show up even when it is set to on. The product thumbnails are in the wrong place below the main product image. They should be on the left! How can I fix

    Thanks

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    #84672

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

    Thank you in advance.

    #84927

    highstshades
    Customer

    Thumbnails: I have the thumbnails set to left but they are still shown underneath the main product image.

    Zoom: I selected Main image click action = Zoom
    and Show “Zoom image” icon = ON

    Ultimately, I’d like to have the zoom happen when you hover over the product image and not have to click for zoom.

    I am using Smart Variations Images on the product page to show different pictures for different options. Im not sure if that is causing the problems or not. If there is a way to do this without using that plugin then I can do that.

    #84968

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    As for the variations images, we are working on such option for our theme and we hope to implement it in our next theme update.

    Thank you in advance

    #87589

    highstshades
    Customer

    I disabled the plugins and it looks like its working correctly now. Thanks!

    However, some product variations are not working. For example, Women’s Round 3 or square 2.

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    #87590

    highstshades
    Customer

    website is below

    Private Content Hidden
    #87622

    Hi,

    Please, send us a screenshot of the problem and the link where we can check it.

    #87922

    highstshades
    Customer

    see “gold/green” product. By the way, I provided login credentials in the previous post so you could determine the issues on the backend

    Attachments:
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    #87950

    We can’t access your admin dashboard with the data provided.

    #89326

    highstshades
    Customer

    hi, it should work now

    #89348

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    #91911

    highstshades
    Customer

    I believe all plugins are disabled. If you need to disable any others you have admin access. Below is our FTP info.

    Private Content Hidden
    #91933

    Hi,

    It is your godaddy account info, not FTP. We need your server FTP access to be able to check this.

    Regards

    #92338

    highstshades
    Customer

    please see below

    Private Content Hidden
    #92366

    And what is your FTP host? Could you please try to connect and see which login works correctly?

    Thank you in advance.

    #94441

    highstshades
    Customer

    the host is go daddy hence why I provided those login credentials earlier

    #94442

    highstshades
    Customer

    the username is

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    #94474

    We mean the host name to connect via FileZilla. https://gyazo.com/790f104189afb8f7211fc916400c6a55

    #95301

    highstshades
    Customer

    it is

    Private Content Hidden
    #95328

    You didn’t specify the price and didn’t upload variation image for White and Gold/green variations. That is why they don’t work.

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