Home › Forums › WoodMart support forum › Problem updating theme in 4.1

Problem updating theme in 4.1

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • October 8, 2019 at 7:29 pm #149141

    Fannymcreations
    Participant

    Hello, I want to update my theme in version 4.1 but this error message is displayed and it does not run.
    “Download the update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=Sp4wEVqTsOVAmla3uyvGtNWN7hy6ZVskAXT26x9q1567188452…Decompression of the update …
    An error occurred while updating Woodmart: The archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find the End of Central Dir Record signature
    Disabling maintenance mode …
    ”

    Also, I realized that I had installed the child theme provided but when I created my website and change the theme I did not make the changes to my site on the subject of children but on the parent theme. With the extension “Generate Child Theme”, I created a child theme named “Woodmart2” it can prevent me from losing my modifications of the theme if I update the parent theme while I have edit the parent theme?

    Thank you so much.

    October 8, 2019 at 8:30 pm #149154

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

    October 11, 2019 at 7:33 pm #149704

    Fannymcreations
    Participant

    Hello,

    Thank you, I managed to update the theme through my http://FTP.It’s Okay.

    On the other hand, I have the 2 logos Wishlist and Compare (see attached image) that do not work anymore.

    https://zupimages.net/up/19/41/om2v.png

    Thank you.

    October 11, 2019 at 8:21 pm #149708

    Fannymcreations
    Participant

    Thank you, I managed to update the theme through my http://FTP.It‘s Okay.

    On the other hand, I have the 2 logos Wishlist and Compare (see attached image) that do not work anymore.

    https://zupimages.net/up/19/41/om2v.png

    Also, I saw that the top network logos no longer redirects to social networks but green the basket. (See photo attached)

    https://zupimages.net/up/19/41/w13t.png

    October 11, 2019 at 9:26 pm #149720

    Elise Noromit
    Member

    Hello,

    Please read and follow the suggestions if you have not done that yet: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    Our theme has built-in Compare and Wishlist and you will have to configure the features. Here are the detailed instructions on how to do it:

    Compare: https://xtemos.com/docs/woodmart/woodmart-compare/

    Wishlist: https://xtemos.com/docs/woodmart/woodmart-wishlist/

    Best Regards

    October 11, 2019 at 10:02 pm #149724

    Fannymcreations
    Participant

    All right, I followed the whole procedure. The icons on the header redirects to the pages Compare and Wishlist it’s okay.

    On the other hand, you can not delete an article in the compare page. This one comes back all the time and the same for Wishlist. I deleted the article but it is always marked “1” on the Wishlist icon.

    October 12, 2019 at 9:13 am #149760

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated and provide the site admin login URL.

    Best Regards

    October 12, 2019 at 1:17 pm #149797

    Fannymcreations
    Participant

    hello, it’s good after deactivating the plugins and reactivate each plugin is a function on wp-rocket that is problematic.
    For your information, it is the “User Cache” function that raises concerns. Attached is the capture.

    https://zupimages.net/up/19/41/105k.png

    In case if other user of the theme encounters the same problem.

    Thank you.

    October 12, 2019 at 3:59 pm #149816

    Elise Noromit
    Member

    Hello,

    Try to replace the plugin with WP Super Cache or check the current plugin configurations, perhaps there is an option to set in the way it would not influence the Compare and Wishlist.

    Best Regards

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)