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Bully Pictures

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 24, 2020 at 12:27 pm #181967

    DELAYON
    Participant

    Hello!

    My category pictures are always blurry on Chrome and mobile, while they are clear on Safari Desktop.
    Any advice?

    March 24, 2020 at 3:46 pm #182034

    Elise Noromit
    Member

    Hello,

    You need to increase the thumbnail size in the image set. Please find the instruction on how to do that https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    Also, make sure you upload images with a size big enough.

    Best Regards

    March 24, 2020 at 5:42 pm #182060

    DELAYON
    Participant

    But those are general settings?
    The pictures have a high resolution and are sharp on Safari. How can it be mobile and chrome is not sharp?

    March 24, 2020 at 5:44 pm #182061

    DELAYON
    Participant

    Also im not talking about a product grid, but only the way the category pictures are displayed on the main landing page.

    March 25, 2020 at 8:34 am #182158

    Elise Noromit
    Member

    Hello,

    The settings for the Product grid are also effective for the Product category thumbnail.

    Please try to upload the images in a bigger size for the category thumbnail.

    Best Regards

    March 25, 2020 at 8:41 am #182159

    Elise Noromit
    Member

    Hello,

    The settings for the Product grid are also effective for the Product category thumbnail.

    Please try to upload the images in a bigger size for the category thumbnail.

    Best Regards

    March 25, 2020 at 8:47 am #182162

    DELAYON
    Participant

    Ok even though i have the feeling you didn’t check the actual problem yourself, i checked the resolution.
    Pictures have a resolution of 1228 by 1638 pixels. Seems pretty high res to me…
    If you’d look the effects in chrome, you could see that the pictures are getting blurred by some settings in the background…

    March 25, 2020 at 11:16 am #182210

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and provide the site admin access to the private area

    Best Regards

    April 10, 2020 at 11:28 am #185905

    DELAYON
    Participant

    Hello!

    The pictures are only blurry if not logged in. Once logged, the pictures are sharp. Mistake happens regardless of plugins.
    thanks,

    Nico

    April 10, 2020 at 2:05 pm #185971

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access and page URL where I can check it to the private area

    Best Regards

    April 20, 2020 at 7:14 am #188436

    DELAYON
    Participant

    Please find below

    April 20, 2020 at 11:11 am #188516

    Elise Noromit
    Member

    Hello,

    You have 56 plugins. Please deactivate all except these ones and I will check: 

    Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

    Please make the full backup of your site and update the theme https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

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Viewing 12 posts - 1 through 12 (of 12 total)