Theme update

This topic has 11 replies, 3 voices, and was last updated 4 years, 10 months ago by Artem Temos.

Viewing 12 posts - 1 through 12 (of 12 total)

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April 28, 2020 at 5:16 am #190429

stonetechinc
Participant

Hello, I just cannot update my theme using purchase code in activated theme?

Can you help me out with the error “Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

I have tried to deactivate the theme and go to update and press on check again and then reactivated the theme with the purchase code and then gone to appearance and tried to update the theme once again but with the same error.

April 28, 2020 at 7:59 am #190472

Aizaz Imtiaz Awan
Keymaster

Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

Follow the following steps:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP

Read our detailed documentation for further help: https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access and WP Admin Login to the private content area of this topic.

Best Regards.

April 28, 2020 at 10:26 am #190526

stonetechinc
Participant

I have earlier given you the access for WP and for FTP access what exactly do you need because i access the server using PuTTy on windows on my local host? I havent figured out the FTP access but if you can tell me i can find it out for you.

April 28, 2020 at 11:08 am #190538

Aizaz Imtiaz Awan
Keymaster

Hello,

I have tried to login to your website and was unable to login. Please provide with a restriction free URL of the website to check it myself and help you out accordingly. And please take a complete backup of the website then tell me.

Screenshot for Clarification: https://ibb.co/HtmxqPJ

Best Regards.

April 28, 2020 at 11:33 am #190547

stonetechinc
Participant

OK can you please try to login now?

April 28, 2020 at 11:43 am #190552

stonetechinc
Participant

Also i tried to upload the new slider rev plugin but it is again showing update.

April 28, 2020 at 11:48 am #190554

Aizaz Imtiaz Awan
Keymaster

Hello,

I have uploaded the latest version of WoodMart theme on your website.

Please Go to Dashboard -> WoodMart -> Theme License and Activate the theme.

Screenshot for Clarification: https://ibb.co/WDd0HpF

You can delete the old theme.

Best Regards.

April 28, 2020 at 11:50 am #190556

stonetechinc
Participant

Also some users when trying to add products to the cart through their mobile phone are unable to find the add to cart button after selecting the variations because it hides down when they tried to select the products variation example ‘ships from’: ‘No of pieces’ etc. Can you see how can we keep the button unhidden?

April 28, 2020 at 11:53 am #190559

stonetechinc
Participant

Not it is giving me this error:

You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.

April 28, 2020 at 12:02 pm #190564

Artem Temos
Keymaster

You need to go to your account on our website and remove all your old activations to be able to activate again.

April 28, 2020 at 12:05 pm #190569

stonetechinc
Participant

Yeah so that is done, i was able to reactivate the theme after removing old activations.
Can you now help me with the add to cart issue thats viewed on the phone?

April 28, 2020 at 12:27 pm #190581

Artem Temos
Keymaster

Please, create a separate topic for this and provide us a link where we can see this problem. Also, attach a screenshot for a better explanation.

Thank you
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