Update theme

This topic has 7 replies, 2 voices, and was last updated 4 years, 5 months ago by Elise Noromit.

Viewing 8 posts - 1 through 8 (of 8 total)

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June 14, 2020 at 8:26 pm #203394

Ashraf
Participant

Hello,

I try to update theme but this msg appears (An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature)

hope to resolve it.

Regards

June 14, 2020 at 9:49 pm #203417

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access to the private area.

Best Regards

June 15, 2020 at 2:17 pm #203633

Ashraf
Participant

Thanks for your reply,

Same problem, theme didn’t update.

Regards.

June 15, 2020 at 9:36 pm #203715

Elise Noromit
Member

Hello,

Please provide the site admin access as well as FTP access to the private area

Best Regards

June 16, 2020 at 6:02 am #203782

Ashraf
Participant

Hello,

Thanks.

June 16, 2020 at 6:39 am #203805

Elise Noromit
Member

Hello,

I need access to WordPress admin and please advise the route in FTP I cannot find the proper folder.

Please leave all the confidential information in the Private Content area below the message area. Change the password to the SiteGround.

Best Regards

June 20, 2020 at 8:25 pm #205092

Ashraf
Participant

Please find private content

June 21, 2020 at 10:20 am #205151

Elise Noromit
Member

Hello,

The theme has been updated, please check now.

Best Regards
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