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Icons not appeared after update in specific pages

Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 14, 2020 at 1:04 pm #210811

    KTL1328
    Participant

    Hello,

    I did the update of the theme and after that the icons don’t appear correctly in specific pages.
    I have followed the instructions of this link https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ but the problem remains.
    Also, the .svg files don’t appear at the menu “Επικοινωνία”. I have attached an image to see the problem.

    Thank you.

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    July 14, 2020 at 5:19 pm #210877

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please replace the Text block https://prnt.sc/thn88r in your Header builder with this element https://constances.gr/

    You can configure the icons which should be shown in the Theme Settings > Social profiles. You will find two tabs: for the Following and for Sharing. When you add Social element in the Header builder you will find the option to choose: “share” or “follow”

    As for the SVG image, please deactivate the plugins not related to the theme and check the page.

    Best Regards

    July 14, 2020 at 7:47 pm #210929

    KTL1328
    Participant

    Hello,

    Thank you for you prompt reply.
    I followed your instructions for the icons and now they are ok.
    Also, I deactivated the plugins not related to the theme, but the problem remains for the SVG images.
    What can I do to fix it?

    Thank you in advance.

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    July 15, 2020 at 7:37 am #211052

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access to the private area we shall check deeper.

    Best Regards

    July 15, 2020 at 8:14 am #211093

    KTL1328
    Participant

    Hello,

    I have provided them to the private area.

    Thank you.

    July 15, 2020 at 8:16 am #211094

    Artem Temos
    Keymaster
    Xtemos team

    It is your admin access that you already shared. We need your FTP access. If you don’t have this information, contact your hosting provider for help.

    July 15, 2020 at 9:02 am #211133

    KTL1328
    Participant

    FTP access

    July 15, 2020 at 2:08 pm #211288

    Elise Noromit
    Member

    Hello,

    We cannot log in https://prnt.sc/tib3et Please check the credentials.

    Best Regards

    July 15, 2020 at 2:29 pm #211297

    KTL1328
    Participant

    Hello,

    I checked and it’s ok. I connected with the “CoreFTP” program.

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    July 15, 2020 at 2:31 pm #211299

    KTL1328
    Participant

    The FTP password is the same of the previous post.

    July 16, 2020 at 7:19 am #211493

    Elise Noromit
    Member

    Hello,

    The site admin access does not work anymore, please update. We need both: FTP and site admin access.

    Best Regards

    July 16, 2020 at 7:49 am #211527

    KTL1328
    Participant

    Hello,

    I update the admin access.

    July 17, 2020 at 6:56 am #211840

    Elise Noromit
    Member

    Hello,

    I do apologize for the delay.

    Please contact the host support and show them the screen with this error: http://prntscr.com/tjein3 file_get_contents

    This is the reason of the problem.

    Best Regards

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