Icons not appeared after update in specific pages

Hello,

I did the update of the theme and after that the icons don’t appear correctly in specific pages.
I have followed the instructions of this link https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ but the problem remains.
Also, the .svg files don’t appear at the menu “Επικοινωνία”. I have attached an image to see the problem.

Thank you.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please replace the Text block https://prnt.sc/thn88r in your Header builder with this element https://constances.gr/

You can configure the icons which should be shown in the Theme Settings > Social profiles. You will find two tabs: for the Following and for Sharing. When you add Social element in the Header builder you will find the option to choose: “share” or “follow”

As for the SVG image, please deactivate the plugins not related to the theme and check the page.

Best Regards

Hello,

Thank you for you prompt reply.
I followed your instructions for the icons and now they are ok.
Also, I deactivated the plugins not related to the theme, but the problem remains for the SVG images.
What can I do to fix it?

Thank you in advance.

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Hello,

Please provide your FTP access to the private area we shall check deeper.

Best Regards

Hello,

I have provided them to the private area.

Thank you.

It is your admin access that you already shared. We need your FTP access. If you don’t have this information, contact your hosting provider for help.

FTP access

Hello,

We cannot log in https://prnt.sc/tib3et Please check the credentials.

Best Regards

Hello,

I checked and it’s ok. I connected with the “CoreFTP” program.

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The FTP password is the same of the previous post.

Hello,

The site admin access does not work anymore, please update. We need both: FTP and site admin access.

Best Regards

Hello,

I update the admin access.

Hello,

I do apologize for the delay.

Please contact the host support and show them the screen with this error: http://prntscr.com/tjein3 file_get_contents

This is the reason of the problem.

Best Regards

[Author]

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