Home › Forums › WoodMart support forum › WoodMart logo header builder cant change

WoodMart logo header builder cant change

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • August 5, 2020 at 3:31 pm #216696

    [email protected]
    Participant

    Dear support team,

    i was study the documentation / youtube and i did follow all the step below and read all the post, but the woodmart logo still cant be change.

    1. https://xtemos.com/docs/woodmart/header-builder/setup-logo-image/
    2. https://www.youtube.com/watch?v=j5IGeSKGCx0

    please advice how should i do, …

    Attachments:
    You must be logged in to view attached files.
    August 5, 2020 at 8:08 pm #216718

    Elise Noromit
    Member

    Hello,

    There may be two reasons: incorrect SVG image. In this case you need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your<svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    Another reason may be you are editing a wrong header. I mean each page may have a custom header. And you are editing, for example, the default header and the page you view may have a custom one. https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    Best Regards

    August 7, 2020 at 1:16 am #216986

    [email protected]
    Participant

    dear support team,

    thanks your advices, its svg file issue. and i had change my logo to .png , its look fine now. but its cant work fo the Electronics 2 theme as i try to experience on my 2nd domain.

    please advices Electronics 2 was my 1st priority choice

    August 7, 2020 at 1:18 am #216987

    [email protected]
    Participant

    here is the screenshot

    Attachments:
    You must be logged in to view attached files.
    August 7, 2020 at 5:57 am #217001

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    August 9, 2020 at 6:25 am #217407

    [email protected]
    Participant

    pls refer to private area

    August 9, 2020 at 11:11 am #217426

    Elise Noromit
    Member

    Hello,

    Please check the credentials I cannot login.

    Best Regards

    August 9, 2020 at 11:36 am #217430

    [email protected]
    Participant

    pls refer to private area, as its tested for the login

    August 9, 2020 at 9:21 pm #217478

    Elise Noromit
    Member

    Hello,

    I still cannot log in.

    Best Regards

    August 10, 2020 at 1:10 am #217500

    [email protected]
    Participant

    pls try again

    thanks

    August 10, 2020 at 7:51 am #217537

    Elise Noromit
    Member

    Hello,

    I have set SVG from our demo and it works https://prnt.sc/twzs1x

    Your home page uses this header https://prnt.sc/twzsvn you should edit this header.

    Open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then re-upload your icons in WordPress Dashboard and try again.

    Best Regards

    August 10, 2020 at 12:21 pm #217612

    [email protected]
    Participant

    thank, but the website now was turn into coding. do i need to import the theme again ?

    August 10, 2020 at 12:46 pm #217626

    [email protected]
    Participant

    here is the attached pic

    Attachments:
    You must be logged in to view attached files.
    August 11, 2020 at 4:21 am #217745

    Elise Noromit
    Member

    Hello,

    Please navigate to the Appearance > Install plugins > install and activate the plugins.

    Best Regards

    August 11, 2020 at 7:08 am #217807

    [email protected]
    Participant

    update fail

    Attachments:
    You must be logged in to view attached files.
    August 11, 2020 at 10:47 am #217863

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, try again, if the problem remains, please contact your host support as our theme does not influence the installation of the plugin at the same time it requires the certain set.

    Best Regards

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)