Cannot update theme

This topic has 5 replies, 3 voices, and was last updated 3 years, 11 months ago by Elise Noromit.

Viewing 6 posts - 1 through 6 (of 6 total)

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October 26, 2020 at 2:39 pm #236249

madprod
Participant

Hi, we are unable to update the theme from version 5.1 to 5.2, below the error that appears:
C’è stato un errore durante l’aggiornamento di Woodmart: Il pacchetto non può essere installato. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

October 26, 2020 at 6:22 pm #236310

Elise Noromit
Member

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide site admin as well as FTP access to the private area.

Best Regards

December 8, 2020 at 9:34 pm #249010

Alexsandy121
Participant

HellO
I am getting error in this file https://prnt.sc/vykiae when i update the site its gives me error i need your help to slove the issue there are lot of issue coming my site

December 9, 2020 at 12:26 am #249044

Elise Noromit
Member

Hello,

Provide site admin as well as FTP access to the private area.

Best Regards

December 9, 2020 at 1:12 pm #249222

Alexsandy121
Participant

Hello Please check And fix the issues

December 9, 2020 at 10:22 pm #249385

Elise Noromit
Member

Hello,

The theme has been updated. Please check the site.

Best Regards
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