Broken images of items

This topic has 14 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.

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February 28, 2021 at 2:59 pm #269885

masart
Participant

Hello,

I am dealing with broken icons problems. So the site is only visible to me because of a Coming Soon plugin I installed. And on my end when I visit my site on each and every page the basket icon, the wishlist item are all broken. I am including a screenshot so that you can check what I mean.

I am not sure what I did to mess things up.

Please help me out.

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February 28, 2021 at 10:21 pm #269945

Elise Noromit
Member

Hello,

Please check Dashboard > Settings > Genera > site URL: if your site is https://… it should be the same URL there.
If the problem persists, please provide your site admin access to the private area.

Best Regards

March 1, 2021 at 2:42 pm #270143

masart
Participant

Hello,

I am happy to provide admin access. Please provide an email address, so that I can create a user for you.

March 1, 2021 at 4:48 pm #270181

Elise Noromit
Member

Hello,

Please here is email: [email protected]

If you send anything to email, please let us know so that we could check.

Best Regards

March 2, 2021 at 8:52 am #270301

masart
Participant

Hello,

It is okay I used one of my email addresses. Please find the username and pass in the private message section.

March 2, 2021 at 2:32 pm #270396

Elise Noromit
Member

Hello,

The problem is caused by net::ERR_SSL_PROTOCOL_ERROR https://prnt.sc/10bcxu7 Please contact your host support and show them this screen, they would help to solve the issue.

Best Regards

March 2, 2021 at 2:44 pm #270397

masart
Participant

Hello,

Do you mean the domain host or the website host?

March 2, 2021 at 4:52 pm #270427

Elise Noromit
Member

Hello,

I mean the site host. Did you configure the SSL certificate? Contact the company that helped to do that.

Best Regards

March 2, 2021 at 6:44 pm #270434

masart
Participant

Hello,

I hope that is it but I don’t believe this is the reason because in the begging it was working well. All the icons were visible.

Then I decided that I don’t need the “Compare products” option in the bar menu in the right corner of the home page. I asked in the forum how to remove it and after that, it happened.

Also, I need to ask you about something else.

When I am on a product page I can’t change the color of the button “Add to cart”, can you tell me how to do that because I can’t do it with the page’s editor or with Elementor.

Thank you!

March 3, 2021 at 8:41 am #270582

Elise Noromit
Member

Hello,

Please disable these plugins http://prntscr.com/10bxuv6

Best Regards

March 3, 2021 at 10:59 am #270633

masart
Participant

Hello,

So I deleted the Light Shot from my browser and nothing changed. I didn’t see it installed on my site.

That is the only thing I saw when I clicked on the link you provided. Is there another plugin that I should be deleting.

I even tried going back and putting the Compare icon back on the site from the header builder but I don’t believe that’s the problem because nothing changed with that as well.

Please check again if necessary to help me with this issue because nothing I have tried works and it can’t be the SSL certificate because the icons were not broken a couple of week ago.

Also please provide me with some answers to my second question as well. How can I change the button color of the product page?

March 3, 2021 at 2:48 pm #270715

Elise Noromit
Member

Hello,

The product button color is changed in the Theme Settigns > Styles and colors > Buttons > Shop buttons.

As for the icons, your site does not have an SSL certificate, and your site URL looks like http://masart.eu/ At the same time, you apply CDN that has SSL certificate, thus the problem is caused by the difference in the site URL and CDN URL http://prntscr.com/10c5dlg

Best Regards

March 27, 2021 at 10:06 am #276811

masart
Participant

Hello,

So I tried changing the theme from Bakery to the Jewelry theme and it did the trick. I had all of my icons, there weren’t broken.

After I set up the new theme I only changed some text on the pages and a couple of images just to try out how to do it.

Then 10 days later I log in and all the icons are GONE!!!! I mean not present!!! Both the shopping cart and the favorite item’s icon with the little heart!!!!

Please help me!

You already have an admin login, please check what’s going on!!!!

March 27, 2021 at 10:13 am #276812

masart
Participant

My WooCommerce is also gone. Please help me. I have installed this plugin that would help me reverse things. PLEASE HELP!!! tell me if I need to use it!

March 27, 2021 at 4:17 pm #276860

Elise Noromit
Member

Hello,

You have not installed the Woocommerce and started the Wizard. https://prnt.sc/10x6vb8

Please check this instruction: https://xtemos.com/docs/woodmart/installation-process/

Please install and activate the plugins in the Appearance > Install plugins.

Best Regards
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