Instagram is not working

This topic has 10 replies, 2 voices, and was last updated 3 years, 5 months ago by Elise Noromit.

Viewing 11 posts - 1 through 11 (of 11 total)

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March 22, 2021 at 12:29 pm #275417

3sinvictus
Participant

Hello Support,

Instagram posts is not loading..Could you please check?

Best Regards,
Scott

March 22, 2021 at 5:41 pm #275504

Elise Noromit
Member

Hello,

Instagram has changed the integration approach, now the only API is available, please check the instruction https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

If you have any questions please feel free to contact us.

Best Regards

April 8, 2021 at 1:03 pm #280186

3sinvictus
Participant

Hello Support Team,

Please see attached screenshot.

One thing – in mobile only can the default of these be all closed? I mean for better mobile viewing can we have them closed.

Best Regards,
Scott

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April 9, 2021 at 8:14 am #280557
Elise Noromit
Member
Hello,

Please add this code to the Theme Settings > Custom JS on Document ready:
```
if (jQuery(window).width() <= 768) {
	setTimeout(function() {
		var $tab = jQuery('.wd-tab-wrapper').find('a.active');
			$tab.siblings('.wc-tab').hide();
			$tab.removeClass('active');
	}, 10);
}
```
Best Regards
April 9, 2021 at 11:59 am #280754

3sinvictus
Participant

Hello support team,

I added code but It is not working. Please see this URL on mobile phone https://invictusactive.com/newsite/product/spinergy-wheelchair-wheels-uk/ Description tab is already opened.

Best Regards,
Scott

April 9, 2021 at 9:24 pm #281002

Elise Noromit
Member

Hello,

Please make the full backup of your site and update the theme and related plugins.

Best Regards

June 4, 2021 at 6:42 am #297510

3sinvictus
Participant

Hello Support,

How I can update theme without breaking layout. I am using Version: 5.3.6. If I am updating it; It’s breaking layout and custom settings. Please suggest.

Best Regards,
Scott

June 4, 2021 at 10:47 am #297563

Elise Noromit
Member

Hello,

Make the full backup of your site I will try to update. In any case, you will have to restore some of the blocks.

Best Regards

June 5, 2021 at 8:25 am #297731

3sinvictus
Participant

Hello Support,

What you mean via “you will have to restore some of the blocks.” After updating theme; How I can restore some of the blocks. Please clear me. I do not want to re-work and lose completed work.

After taking backup; I will let you know.

Best Regards,
Scott

June 5, 2021 at 9:55 am #297752

3sinvictus
Participant

Hello Support,

Which blocks needs to again restored. Please add more clarification on this part. When you will update theme so afterthat How I can restore it? Please advise.

Can we not update theme without re-work? Please suggest.

Best Regards,
Scott

June 5, 2021 at 3:12 pm #297811

Elise Noromit
Member

Hello,

The theme has changed considerably since 5.3.6.

Basing on my experience, some blocks or settings may be reset of broken and you will have to recreate them again. Please make the full backup of your site, update and you will see, if you have any problems, contact us, we will guide you on how to correct and configure.

Best Regards
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