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Error updating woodmart

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  • April 3, 2021 at 3:47 pm #278650

    misscljs
    Participant

    Hello I have just bought the premium service for Woodmart

    I keep trying to update the plugin and get this error

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I have been reading the forum and have deactivated the license and reapplied and also got someone else to try and do this too. It is still getting the same error.

    Please help!

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    April 3, 2021 at 8:23 pm #278689

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide your site admin and FTP access to the private area.

    Please advise what builder you prefer and what demo you would like to upload.

    Best Regards

    April 5, 2021 at 8:37 am #278906

    zeyadghanem
    Participant

    Hello

    i was trying all ways to update theme but nothing works with me, can you help me to update the theme.

    April 5, 2021 at 9:54 am #278941

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and send me site admin access and FTP into the private area.

    Best Regards

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