Error updating woodmart

Hello I have just bought the premium service for Woodmart

I keep trying to update the plugin and get this error

An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have been reading the forum and have deactivated the license and reapplied and also got someone else to try and do this too. It is still getting the same error.

Please help!

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Hello,

Thank you very much for choosing our theme and for contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide your site admin and FTP access to the private area.

Please advise what builder you prefer and what demo you would like to upload.

Best Regards

Hello

i was trying all ways to update theme but nothing works with me, can you help me to update the theme.

Hello,

Please make the full backup of your site and send me site admin access and FTP into the private area.

Best Regards

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