Cannot Edit New Page with WPBakery Page Builder
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Hello,
New pages created do not show the option to edit with WPBakery Page Builder, however the pages created before can still be edited.
Versions Running:
WPBakery Page Builder: Version 6.0.5
Woodmart Core: Version 1.0.18
Woodmart: Woodmart 4.0.4
Also, although we registered the license key, the theme does not update automatically.
Please let us know how we can troubleshoot.
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Hello,
Please, provide your site admin access to the private area.
Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
The full back up of the website has been comepleted.
This issue has been happening to WPBakery and Slider Revolution plugin.
Neither of these plugins are letting us create new contents however we are still able to edit on existing contents.
Hello,
You need to update the theme and all the related plugins. https://xtemos.com/docs/woodmart/update-theme-2/
Please check these articles as well: https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ and https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Your theme is very old. It means you can lose some settings. All the content would remain the same, however, you may require to recreate widgets or else again.
Please update the theme as soon as you see the new version has been released.
Best Regards
.
