Wishlist on mobile is not working

This topic has 43 replies, 3 voices, and was last updated 3 years, 1 month ago by Artem Temos.

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November 25, 2021 at 7:09 am #334411

itsterry0908
Participant

Hello, wishlist on mobile page is not working, how to solve this? It can work normally on desktop, I have wp-optimize cache and redis object cache, not sure if it is cache setting problem, have disabled only for logged-in customer.

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November 25, 2021 at 12:01 pm #334504

Aizaz Imtiaz Awan
Keymaster

Hello,

Please provide the admin panel login details of the website.

Best Regards

November 25, 2021 at 12:46 pm #334530

itsterry0908
Participant

See in private area

November 25, 2021 at 1:41 pm #334572

Aizaz Imtiaz Awan
Keymaster

Hello,

It is asking for a verification to login the website.

Please disable the verification to let me assist you further.

Best Regards

November 25, 2021 at 2:06 pm #334581

itsterry0908
Participant

Have disabled, please try again.

November 26, 2021 at 6:50 am #334721

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been Resolved. Please clear cache and check back.

Best Regards

November 26, 2021 at 7:12 am #334736

itsterry0908
Participant

I cleared cache both on website and Cloudflare, still not working on mobile device, please check further.

November 26, 2021 at 10:18 am #334803

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate both the cache plugins and check back.

Best Regards

November 26, 2021 at 10:35 am #334813

itsterry0908
Participant

Hello,

I have deactivated wp-optimize and redis object cache, still not working on mobile device, please check again.

November 26, 2021 at 1:05 pm #334887

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue is due to cache as the wishlist is working fine on my end.

Video: https://jmp.sh/8xysoGo

Best Regards

November 26, 2021 at 2:31 pm #334921

itsterry0908
Participant

Hello,

I have cleared the cache on my phone and asked a few friends on their end, but still keeps the same result, wishlist is empty on mobile device, please check the cache setting on my website, I don`t know which cache plugin caused the problem, whether activated or deactivated, still not working.

November 26, 2021 at 2:51 pm #334931

itsterry0908
Participant

when I cleared cache on desktop and also tried in Incognito window, wishlist also not working, but have turned off for only logged in user, please check it.

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November 27, 2021 at 7:05 am #335049

Aizaz Imtiaz Awan
Keymaster

Hello,

As in the video I have provided, the wishlist is working in mobiles.

You can try checking on different devices after deactivating the both cache plugins.

Best Regards

November 27, 2021 at 8:24 am #335068

itsterry0908
Participant

hello,

I have deactivated both plugins, also not working on both PC and mobile, when activated also not working for both device, please have a check, I tried in Incognito window, only not working for guest customer. Please fix this as soon as possible!

November 27, 2021 at 11:24 am #335106

Aizaz Imtiaz Awan
Keymaster

Hello,

I have found that you have made some changes in the child’s functions.php file. Please activate the parent theme and then check the site.

Please deactivate all the third-party plugins then check back.

If the problem still continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

Best Regards.

November 27, 2021 at 12:04 pm #335108

itsterry0908
Participant

Hello,

I have switched to parent theme and wishlist still not working, have to deactivated all third party plugins? Is there any other way to fix this without letting the site down? Because my site is running ads right now.

November 28, 2021 at 3:56 pm #335230

itsterry0908
Participant

Hello,

Is it the third party plugin caused this problem? Is there any way to fix this? Please help.

November 29, 2021 at 12:53 pm #335474

Aizaz Imtiaz Awan
Keymaster

Hello,

You need to check it one more time with the cache plugin disabled.

If it works, Then please check if the wishlist page is added to the plugin cache exception list.

Otherwise if you still got the issue then ask plugin support for help or change the cache plugin.

Best Regards

November 29, 2021 at 2:22 pm #335509

itsterry0908
Participant

Hello,

I have deactivated cache plugin and tried again still not working for non logged in users, maybe it can not be fixed or a bug, thanks for all your advice.

November 29, 2021 at 7:48 pm #335582

itsterry0908
Participant

Hello,

I found when you add a product into cart, then the wishlist works, if your cart is empty, then wishlist is not working, is this also the cache plugin problem?

November 30, 2021 at 9:21 am #335682

Artem Temos
Keymaster

Hello,

As we can see, the cache plugin is currently active. Please, disable it so we can check your wishlist functionality.

Kind Regards

November 30, 2021 at 9:29 am #335686

itsterry0908
Participant

Disabled, please check again.

November 30, 2021 at 12:34 pm #335767

Artem Temos
Keymaster

As we can see, it is still optimized. Please, disable all external plugins not only cache.

November 30, 2021 at 12:40 pm #335772

itsterry0908
Participant

Sorry, just disabled in Cloudflare, please check again.

November 30, 2021 at 12:43 pm #335774

Artem Temos
Keymaster

Please, disable all external plugins not only cache and Cloudflare. We still clearly see that the Wishlist page comes from the cache.

November 30, 2021 at 1:03 pm #335785

itsterry0908
Participant

All third party plugin deactivated, please check again.

November 30, 2021 at 1:35 pm #335816

Artem Temos
Keymaster

I see the following comment in your source code. And it clearly says that your pages are cached with the help of WP-Optimize plugin. https://gyazo.com/ad0530f0281b3cc261a5afa675374aef

Kind Regards

November 30, 2021 at 1:41 pm #335825

itsterry0908
Participant

But I have deactivated this plugin, how to disable this?

November 30, 2021 at 2:39 pm #335865

itsterry0908
Participant

Should I activate this plugin clear the cache and then deactivate again?

November 30, 2021 at 6:05 pm #335927

itsterry0908
Participant

Hello,

I`m still waiting, have deactivated wp-optimize plugin, but the site still cached, how to solve this? The wishlist is working when all external plugin deactivated, is this issue caused by Wp-optimze plugin? Please help!
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