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Theme layout crashed

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  • January 13, 2022 at 7:47 pm #345231

    karpfensami
    Participant

    Hi there,

    Thank you for developing this great theme!

    Unfortunately I have a problem with the theme layout.
    Somehow this is shattered.

    I just did the following:

    Since I am not satisfied with the design representation of the product categories, I wanted to make my own design using Elementor. I canceled this and nothing was overwritten.

    Then I went to the Theme Builder and found the settings under Product Archive and wanted to make settings there.
    Unfortunately I got the error 404 when saving.
    After I found the error here in the forum, I deleted the <img…> in the footer area.

    As a next step, I went back to the product archive settings and set the product grid there.

    After setting the selection to “Raster”, I saved and reviewed the page.

    It was only then that I noticed that the layout was shattered.

    Since I followed the instructions, I’m using the child theme.
    Unfortunately, switching to the main theme also had no success, so I activated the child theme again.

    I hope you can help me.

    Thanks in advance!

    Greetings Christoph

    January 13, 2022 at 10:55 pm #345253

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Product categories are the Woocommerce template and WoodMart support does not cover customization Woocommerce. At the same time, WoodMart provides the options to set the style for the product category item in the Theme Settings > Product Archives > Product Styles.

    You can add your content to the Product category by means of HTML blocks: https://xtemos.com/docs/woodmart/html-blocks-2/ and https://xtemos.com/docs/woodmart/html-blocks-2/#cat_att_tag

    Woocommerce provides the option to configure the Product category in Appearance > Customize > Woocommerce > Product categories.

    If you have any questions please feel free to contact us.

    Best Regards

    January 14, 2022 at 7:09 am #345312

    karpfensami
    Participant

    Hello

    Thank you for the fast answer.

    It’s not about what the product design looks like now, but that the design or layout of the theme is gone.
    All icons and theme settings no longer work either.

    Attached are screenshots of what it looked like before and how it looks now, as well as an image of the theme setting, where I can select what I want in the grid because it doesn’t show the changes then.

    Regards Christoph

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    January 15, 2022 at 8:58 pm #345663

    Elise Noromit
    Member

    Hello,

    The category page inherits the shop page settings.

    The shop page can have a title or the title can be disabled. Here is a demo of the shop page without the title: https://woodmart.xtemos.com/shop/?opt=no_page_heading

    And this shop page is configured to have the page title: https://woodmart.xtemos.com/shop/ I mean this one: https://gyazo.com/8122562e8dc83c7ba746084e41cfacf2

    You can see the categories in the page title and image background.

    Your shop page is configured to have the page title with the categories: https://gyazo.com/d1985c937dd30a59c83c510c979b531b however you have not set any background.

    You need either remove the tile on the shop page: https://xtemos.com/docs/woodmart/theme-settings-panel/#product_page_title (click the image to enlarge) In addition, check the settings in the shop page: https://xtemos.com/docs/woodmart/options-for-pages/

    Or you need to configure the size of the title, set the color or image, enable or disable showing categories in the title.

    Each category may have its own image. You can find this option in the category when you edit it: https://xtemos.com/docs/woodmart/product-category-menu/

    If you have any questions please feel free to contact us.

    Best Regards

    January 15, 2022 at 9:43 pm #345667

    karpfensami
    Participant

    Hello,

    thank you for your answer.

    I will try it.
    But before the theme, layout,… crashed I habe tilte pictures, icon, and much more.

    Do you know in wich table in the database are the theme settings?

    Regards Christoph

    January 16, 2022 at 12:15 pm #345713

    karpfensami
    Participant

    Hello,
    if I upload a backup from the database, the design is ok.
    Switch I am back to the last database, the design dameged.
    But I can not use the last function backup, I am losing a lot of articles.

    I can change anythink in the theme settings and nothing change at the front.
    I have rest all settings and also nothing do at the front page.

    I dont know what is the reason for that.

    January 16, 2022 at 9:43 pm #345759

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme. Remove all the customization and check the problem.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    January 18, 2022 at 7:04 pm #346218

    karpfensami
    Participant

    Hello,

    I have disable activated step by step the plugins.
    I didn´t find out what´s happening.

    What I find out with an older backup , if I change the shop products view after the saving are the design are damaged.

    What can we do to fix these problems?

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    January 19, 2022 at 4:17 pm #346449

    Elise Noromit
    Member

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    January 19, 2022 at 5:41 pm #346473

    karpfensami
    Participant

    Hello,

    the backups (fiels and database) are done.

    The site are in developing phase.
    If you need more time, is it ok.
    You have the permisson to activate and deactivate plugins, theme and …

    I have also change the language to english in the backend.

    I hope you can find the reason.
    Thank you for helping!

    Regards,
    Christoph

    • This reply was modified 2 years, 11 months ago by karpfensami.
    January 20, 2022 at 10:25 am #346661

    Elise Noromit
    Member

    Hello,

    The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    As for the category page please have a look at the screen:

    https://gyazo.com/746c26dfa3dc1d8b2e68a562b1a7b19a

    https://gyazo.com/df0913f5fc5e08d29bb26daa24b684b4

    https://gyazo.com/5ac2471816a107700cdba0506e407a01

    You can change the layout in the Theme Settings > General layout.

    Best Regards

    January 20, 2022 at 2:48 pm #346733

    karpfensami
    Participant

    Hello,
    thank you so much!
    The site are running.

    I don´t know wy change the https to http.

    Regarding the category i understand the settings but take a look to my sketch .
    In this sketch I mean the red areas.

    I think without an page builder I can not do this.
    Is that correct?

    Best regards,
    Christoph

    • This reply was modified 2 years, 10 months ago by karpfensami.
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    January 20, 2022 at 11:56 pm #346844

    Elise Noromit
    Member

    Hello,

    You can just insert the text into the category description and not create HTML blocks.

    HTML blocks are necessary when you want to create a template, add banners.

    Best Regards

    January 20, 2022 at 11:58 pm #346846

    Elise Noromit
    Member

    Hello,

    You can just insert the text into the category description and not create HTML blocks.

    HTML blocks are necessary when you want to create a template, add banners.

    Best Regards

    January 20, 2022 at 11:59 pm #346848

    Elise Noromit
    Member

    Hello,

    You can just insert the text into the category description and not create HTML blocks.

    HTML blocks are necessary when you want to create a template, add banners.

    Best Regards

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