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Instagram error

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • October 28, 2022 at 6:36 pm #417222

    sergiocosta
    Participant

    Hello xtemos,

    We are having some problems with Instagram connection. Our websites now display this error:
    “(#10) Application does not have permission for this action”

    We always follow this guide: https://xtemos.com/docs-topic/how-to-setup-instagram-api/

    Repeatedly we have this with different issues.

    What do you recommend to fix it again?

    Thanks for your help.

    October 29, 2022 at 3:25 am #417274

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    We need permission for plugin deactivation and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    In addition, include the page URL where you use Instagram.

    Best Regards

    October 31, 2022 at 2:40 pm #417622

    sergiocosta
    Participant

    Hello,

    I will do it this week. At this moment, we have urgent projects to finish.

    I will get in touch soon.

    November 1, 2022 at 4:08 am #417758

    Elise Noromit
    Member

    Hello,

    Sure, please contact us if you have any questions or difficulties.

    Best Regards

    January 9, 2023 at 1:57 pm #433964

    sergiocosta
    Participant

    Hellop again,

    We have another issue with Instagram: https://gyazo.com/c939f8527c4d994be712b42f03429442

    We are going to choose one website for you to analyze this problem.

    Contact you soon.

    January 10, 2023 at 1:41 am #434068

    Elise Noromit
    Member

    Hello,

    This problem is not caused by WoodMart, it relates to Instagram. It seems you have not configured everything properly in Instagram. Please check the settings.

    If you have any questions please feel free to contact us.

    Best Regards

    March 20, 2023 at 6:19 pm #452737

    sergiocosta
    Participant

    We always follow your guide how to configure the instagram.

    Now, we are having this error in another website:

    https://jmp.sh/vwZ9zopo

    This is very frustrating! We have different errors with our websites, before instagram have worked well.
    What has changed with api communication?

    I would like to have a solution for our issues with instagram.

    March 21, 2023 at 11:20 pm #453190

    Elise Noromit
    Member

    Hello,

    This error means you have not integrated your Instagram account to your Facebook account. Please try to go through the instruction thoroughly once again and check how it works.

    Please read and follow the instruction on how to configure that: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    If you have any questions please feel free to contact us.

    Best Regards

    March 27, 2023 at 11:52 am #454374

    sergiocosta
    Participant

    Hello,

    We have been integrating everything well. Before we didn’t have this issues, the instagram worked fine. Now all sites we have different errors. Here goes other screenshot, check the image in attachment.

    You should review this problem, if not we will have to find other solution. We are having clients upset with this situation.

    How can we solve this problem?

    • This reply was modified 1 year, 11 months ago by sergiocosta.
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    March 27, 2023 at 1:18 pm #454418

    sergiocosta
    Participant

    How you can see the instagram works right now using other plugin called:
    https://wordpress.org/plugins/instagram-feed/

    Check the our site:
    https://www.filipepalhoca.pt/

    We have everything well configured… I guess that the problem comes of your side.

    March 28, 2023 at 4:42 pm #454859

    sergiocosta
    Participant

    Do you have an answer for my question?

    As alternative we will have to use this plugin…

    March 29, 2023 at 1:28 am #454961

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    Please disable two-factor identification, and check how it works, if the problem remains, please provide the access to your Facebook and Instagram accounts.

    Please put all the details into the Private content block below the message box.

    If you have any questions please feel free to contact us.

    Best Regards

    March 29, 2023 at 12:03 pm #455075

    sergiocosta
    Participant

    Hello,

    I asked my Marketing team, they said me that are not using two-factor identification. Unfortunalety, we can’t share the access to our Facebook and Instagram.

    Try to find out the problem in another way. If not, we will use the plugin that i showed you in the previous post.

    Thanks for your help.

    March 30, 2023 at 2:23 am #455346

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access, we will check on one of our Facebook accounts, to see the are the problem occur.

    Best Regards

    March 30, 2023 at 12:59 pm #455546

    sergiocosta
    Participant

    Check the private section.

    March 31, 2023 at 6:07 am #455828

    Elise Noromit
    Member

    Hello,

    The page is properly connected https://prnt.sc/aXSFwgebVSjb and it means the problem is caused by incorrect Facebook/Instagram settings.

    If you have any questions please feel free to contact us.

    Best Regards

    April 3, 2023 at 4:21 pm #456760

    sergiocosta
    Participant

    Hello,

    Thanks for your feedback.

    So, what is the reason that others plugins are working perfectly? Specially this plugin: https://wordpress.org/plugins/instagram-feed/

    This plugin is very popular in the wordpress market. In the first time we have configured the Instagram Feed it was possible to put working.

    As you showed to me your screenshot with the Instagram connected. We will try to fix it in our projects.

    April 5, 2023 at 1:55 am #457244

    Elise Noromit
    Member

    Hello,

    We use API from Instagram and the error you show means that your Facebook account did not include rights pages_read_engagement which allows downloading images to your site. Please update the theme till the recent version and check the Facebook account settings once more, check if you have enabled pages_manage_posts, pages_manage_metadata, pages_read_engagement in your application: https://monosnap.com/file/SroJQsR3ZuqTmQopKkhwiGRHGYn61R

    Please provide the screen into the Private content with these settings. It would be better if you provide the Facebook account access, we will enter only the settings and will not enter your content.

    Best Regards

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