Slow Log Errors WoodMart Theme

This topic has 20 replies, 2 voices, and was last updated 2 years ago by [email protected].

Viewing 21 posts - 1 through 21 (of 21 total)

Author

Posts
November 23, 2022 at 12:19 am #422949

[email protected]
Participant

Hello,

In the last 24 hours, the WoodMart theme has thrown 3,500 slow errors followed up by Elementor with 3,200. Both WoodMart and Elementor have been averaging about 300 errors thrown per hour.

Not sure what is causing this. I have attached the slow error logs for the last 24 hours.

I have made no changes to the website and no new additional plugins have been added.

November 23, 2022 at 1:13 pm #423117

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us with your admin and FTP access so we can check it? Also, send us a path to the file where we can see this slow query log.

Thank you in advance

November 23, 2022 at 4:53 pm #423204

[email protected]
Participant

Hello,

Please see login info via private content.

November 23, 2022 at 4:55 pm #423206

Artem Temos
Keymaster

Hello,

Please, disable the authentication temporarily https://gyazo.com/77fe515c0af9e29fd944d8d9f7f97fbe

November 23, 2022 at 4:55 pm #423207

[email protected]
Participant

Hello,

Sorry about that. Just disabled it.

November 23, 2022 at 5:35 pm #423225

Artem Temos
Keymaster

Could you please check how it works now? (we temporarily disabled the header).
Also, let us know how can we check the logs ourselves.

November 23, 2022 at 5:38 pm #423226

[email protected]
Participant

Hello,

If you can provide an email I can add you as a Collaborator to our hosting provider and you will have full access.

November 23, 2022 at 5:39 pm #423227
Artem Temos
Keymaster
Here
- This reply was modified 2 years ago by Artem Temos.
November 23, 2022 at 5:40 pm #423229

[email protected]
Participant

Invite has been sent to that email.

More info about SFTP: https://getflywheel.com/wordpress-support/sftp-access-and-uploads/

Once added you can access slow logs here: https://getflywheel.com/wordpress-support/can-i-view-the-access-logs-and-error-logs/

November 23, 2022 at 5:46 pm #423231

Artem Temos
Keymaster

Could you please check how it works from your end now?

November 23, 2022 at 5:48 pm #423232

[email protected]
Participant

Without diving into slow errors seems to load faster then before without having header.

November 23, 2022 at 5:54 pm #423235

Artem Temos
Keymaster

It seems to be a problem with menu items. Please, try to create a new menu for your header adding item by item to your menu. Then check the speed to find out which of the menu items affects the performance.
Maybe you have some complex dropdowns with HTML blocks that contain heavy elements. Try to find it first and let us know.

November 23, 2022 at 7:55 pm #423279
[email protected]
Participant
Hello,

See link for slow logs in private content
- This reply was modified 2 years ago by [email protected].
November 24, 2022 at 11:35 am #423392

Artem Temos
Keymaster

Hello,

We checked your slow log but we don’t quite understand what is all about. It contains a lot of files and functions from the whole website. Not from the theme only. We don’t know what exactly it measures and what it marks as “slow”.

Kind Regards

November 24, 2022 at 4:01 pm #423526

[email protected]
Participant

I will see if I can isolate just Woodmart and Elementor.

I’ve done some isolating on the clone and found that the marked slowness only occurs with both Elementor and the Woodmart theme active together. Swapping to a default theme, or leaving Woodmart active and deactivating both Elementor and Pro, results in near-immediate load times even on a much smaller demo server.

I’ve added your user to the clone so you now have full access to it. I have provided the info below.

Enabling staging on the existing live server could also provide a good test environment:

November 24, 2022 at 5:44 pm #423597

Artem Temos
Keymaster

Hello,

We can’t open this link and it looks like you removed this website already. Could you please create it again so we can see and test it also?

Kind Regards

November 26, 2022 at 4:45 am #423948

[email protected]
Participant

Hello,

It should still be there.

November 28, 2022 at 11:51 am #424293

Artem Temos
Keymaster

Hello,

We don’t see your website on this link as well. Here is a screenshot https://gyazo.com/d651b24331a84aadf36012ddac20af62

Kind Regards

November 28, 2022 at 11:57 pm #424528

[email protected]
Participant

Hello,

Not sure why you’re not able to access the website. I have listed some additional info below of multiple websites we’re getting fatal errors in regards to the WoodMart and Elementor page builder.

November 29, 2022 at 10:25 am #424610

Artem Temos
Keymaster

Hello,

According to these logs both errors are caused by Elementor and WooCommerce and not by our theme. Could you please check how it works with the default theme?
If it happens with our theme only, please, disable all plugins not related to WoodMart and send us admin access from the website where you have this issue on.

Kind Regards

November 29, 2022 at 6:01 pm #424799

[email protected]
Participant

Thanks again for looking into this. Still unsure what is causing performance issues. Will continue to do some testing on our end to diagnose problems.
Author

Posts