ajax mega menu doesnt work

This topic has 10 replies, 2 voices, and was last updated 1 year, 10 months ago by Elise Noromit.

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
December 25, 2022 at 1:13 pm #431150
office-2975
Participant
Hello, i have a problem with the mega menu
if i configure the mega menu to open in ajax i get blank content
if it is not configured as ajax the mega menu is working fine.
this is very important for us for preformens
please check it out
attaching screen captures
- This topic was modified 1 year, 11 months ago by office-2975.
Attachments:
You must be logged in to view attached files.
December 26, 2022 at 5:56 am #431215

Elise Noromit
Member

Hello,

Could you kindly check the credentials?

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

December 26, 2022 at 11:07 am #431257

office-2975
Participant

Hello, i have checked the credentials it works fine
and you have permission to activate & deactivate plugins.
and have website backup
waiting for your reply

December 28, 2022 at 3:08 am #431640

Elise Noromit
Member

Hello,

Please provide FTP access and clear the site and server cache.

Best Regards

December 28, 2022 at 11:10 am #431702
office-2975
Participant
I have an IP restriction on my server
provide me your ip please
- This reply was modified 1 year, 11 months ago by office-2975.
December 29, 2022 at 10:54 pm #432143

Elise Noromit
Member

Hello,

Please whitelist this IP: 176.98.91.192

Best Regards

January 1, 2023 at 2:42 pm #432485

office-2975
Participant

we have a problem with ftp access
adding credentials to cpanel

January 3, 2023 at 3:09 pm #432822

office-2975
Participant

we need to deliver this website
can you please update me?
we in a rush

January 3, 2023 at 10:35 pm #432900

Elise Noromit
Member

Hello,

Please apply this patch: 432772

Please check this manual: https://xtemos.com/docs-topic/automatic-patcher/

If you have any questions please feel free to contact us.

Best Regards

January 4, 2023 at 11:13 am #433004

office-2975
Participant

Hello
I have applied the patcher as you said
but still it doesn’t work
the megamenu doesnt work with ajax and return ) instead of the elementor template

Attachments:
You must be logged in to view attached files.

January 6, 2023 at 5:17 am #433465

Elise Noromit
Member

Hello,

Your server gets JS file and it prevents our developers to investigate deeply. This file
https://monosnap.com/file/FhjTexHwt17vWuxxB8E9bxUQLIIXVM loads these values, and here is how it should be https://monosnap.com/file/n64NWzi9JXvQPsEXEObygTx00gAlIX.

Please disable JS files optimization, clear the cache and check if the problem remains.

If you have any questions please feel free to contact us.

Best Regards
Author

Posts