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ajax mega menu doesnt work
- This topic has 10 replies, 2 voices, and was last updated 1 year, 11 months ago by Elise Noromit.
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AuthorPosts
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December 25, 2022 at 1:13 pm #431150
office-2975ParticipantHello, i have a problem with the mega menu
if i configure the mega menu to open in ajax i get blank content
if it is not configured as ajax the mega menu is working fine.
this is very important for us for preformens
please check it out
attaching screen captures- This topic was modified 1 year, 11 months ago by office-2975.
Attachments:
You must be logged in to view attached files.December 26, 2022 at 5:56 am #431215
Elise NoromitMemberHello,
Could you kindly check the credentials?
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
December 26, 2022 at 11:07 am #431257
office-2975ParticipantHello, i have checked the credentials it works fine
and you have permission to activate & deactivate plugins.
and have website backup
waiting for your replyDecember 28, 2022 at 3:08 am #431640
Elise NoromitMemberHello,
Please provide FTP access and clear the site and server cache.
Best Regards
December 28, 2022 at 11:10 am #431702
office-2975ParticipantI have an IP restriction on my server
provide me your ip please- This reply was modified 1 year, 11 months ago by office-2975.
December 29, 2022 at 10:54 pm #432143
Elise NoromitMemberHello,
Please whitelist this IP: 176.98.91.192
Best Regards
January 1, 2023 at 2:42 pm #432485
office-2975Participantwe have a problem with ftp access
adding credentials to cpanelJanuary 3, 2023 at 3:09 pm #432822
office-2975Participantwe need to deliver this website
can you please update me?
we in a rushJanuary 3, 2023 at 10:35 pm #432900
Elise NoromitMemberHello,
Please apply this patch: 432772
Please check this manual: https://xtemos.com/docs-topic/automatic-patcher/
If you have any questions please feel free to contact us.
Best Regards
January 4, 2023 at 11:13 am #433004
office-2975ParticipantHello
I have applied the patcher as you said
but still it doesn’t work
the megamenu doesnt work with ajax and return ) instead of the elementor templateAttachments:
You must be logged in to view attached files.January 6, 2023 at 5:17 am #433465
Elise NoromitMemberHello,
Your server gets JS file and it prevents our developers to investigate deeply. This file
https://monosnap.com/file/FhjTexHwt17vWuxxB8E9bxUQLIIXVM loads these values, and here is how it should be https://monosnap.com/file/n64NWzi9JXvQPsEXEObygTx00gAlIX.Please disable JS files optimization, clear the cache and check if the problem remains.
If you have any questions please feel free to contact us.
Best Regards
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