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ajax mega menu doesnt work

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #431150

    office-2975
    Participant

    Hello, i have a problem with the mega menu
    if i configure the mega menu to open in ajax i get blank content
    if it is not configured as ajax the mega menu is working fine.
    this is very important for us for preformens
    please check it out
    attaching screen captures

    • This topic was modified 1 year, 3 months ago by office-2975.
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    #431215

    Hello,

    Could you kindly check the credentials?

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #431257

    office-2975
    Participant

    Hello, i have checked the credentials it works fine
    and you have permission to activate & deactivate plugins.
    and have website backup
    waiting for your reply

    #431640

    Hello,

    Please provide FTP access and clear the site and server cache.

    Best Regards

    #431702

    office-2975
    Participant

    I have an IP restriction on my server
    provide me your ip please

    • This reply was modified 1 year, 3 months ago by office-2975.
    #432143

    Hello,

    Please whitelist this IP: 176.98.91.192

    Best Regards

    #432485

    office-2975
    Participant

    we have a problem with ftp access
    adding credentials to cpanel

    #432822

    office-2975
    Participant

    we need to deliver this website
    can you please update me?
    we in a rush

    #432900

    Hello,

    Please apply this patch: 432772

    Please check this manual: https://xtemos.com/docs-topic/automatic-patcher/

    If you have any questions please feel free to contact us.

    Best Regards

    #433004

    office-2975
    Participant

    Hello
    I have applied the patcher as you said
    but still it doesn’t work
    the megamenu doesnt work with ajax and return ) instead of the elementor template

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    #433465

    Hello,

    Your server gets JS file and it prevents our developers to investigate deeply. This file
    https://monosnap.com/file/FhjTexHwt17vWuxxB8E9bxUQLIIXVM loads these values, and here is how it should be https://monosnap.com/file/n64NWzi9JXvQPsEXEObygTx00gAlIX.

    Please disable JS files optimization, clear the cache and check if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 11 posts - 1 through 11 (of 11 total)