Need Help – Compare Page Not Working

This topic has 9 replies, 2 voices, and was last updated 1 year, 10 months ago by Aizaz Imtiaz Awan.

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February 6, 2023 at 5:20 am #440627

charleswong342
Participant

Hi Support Team,

I created the “Compare” page and followed all steps in the documentation https://xtemos.com/docs-topic/compare/.

However, after adding products to compare, the “Compare” page doesn’t work. On the front-end, it only shows the short code [woodmart_compare].

Please refer to attached screenshot.

Appreciate your advise. Thank you.

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February 6, 2023 at 2:29 pm #440787

Aizaz Imtiaz Awan
Keymaster

Hello,

The Compare feature is enabled by switching in the Theme Settings – > Shop -> Compare.
https://ibb.co/5Y10X7n

Please replace the shortcode with the builder widget, which you can find in the builder chart: https://xtemos.com/docs-topic/elements-and-widgets/

If you have any questions please feel free to contact us.

Best Regards.

February 6, 2023 at 4:02 pm #440821

charleswong342
Participant

Hi,

Thanks for your reply.

Referring to your reply, that was exactly what I did. But it is still showing the short code on the “Compare” page on front-end.

I am attaching 2 screenshots of Elementor view (after adding the Compare widget) and also the Shop > Compare settings.

From these screenshots, you will see that I’ve followed the steps. But it still does not work.

Looking forward to your reply to solve this.

Thank you.

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February 6, 2023 at 4:26 pm #440836

charleswong342
Participant

Hi,

I’ve also provided the login credentials.

February 7, 2023 at 10:06 am #440979

charleswong342
Participant

Hi Support Team,

I still have not received any response after sending latest feedback on the issue.

Please advise when can I resolve this?

February 7, 2023 at 2:36 pm #441061

Aizaz Imtiaz Awan
Keymaster

Hi,

Could you please once go to Dashboard > Theme Settings > Shop > there you can find the Compare sub-tabs for options > in that please once check if you have enabled the Compare and have also selected the respective page created. https://snipboard.io/vrWdmF.jpg

Also, please make sure that your WoodMart Theme and WoodMart Core plugin is updated to the latest version on your Site. Please deactivated all the third party Plugins on your Site.

Best Regards.

February 9, 2023 at 5:27 am #441555

charleswong342
Participant

Hi,

I’ve done everything you said (including your latest reply). Nothing works.

Anyway, I suggest you get your team to look into this root cause.

I’ve wasted 3 days trying to resolve this issue.

February 9, 2023 at 8:40 am #441591

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been solved. Please check the compare page now, I have found that you have not updated the Woodmart core plugin and disabled the compare from the theme settings. Now please check the site after removing the browser cache.

Best Regards.

February 10, 2023 at 6:03 am #441914

charleswong342
Participant

Hi,

Thank you for your help. I appreciate it.

Best regards

February 10, 2023 at 9:03 am #441943

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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