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Woodmart product filter category problem
- This topic has 9 replies, 2 voices, and was last updated 1 year, 1 month ago by Elise Noromit.
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AuthorPosts
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March 1, 2023 at 1:59 pm #447370
mentorbgParticipantHi, Xtemos team!
I have a problem with the Woodmart product filter.
I have created several product filters with several attributes in them.
Each filter should show the results of a certain category that I have set in the attributes, but when a user uses the filters they show results from the entire store.Attachments:
You must be logged in to view attached files.March 2, 2023 at 4:20 am #447569
Elise NoromitMemberHello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
March 2, 2023 at 1:05 pm #447677
mentorbgParticipantI have send you admin access into the Private section
March 4, 2023 at 3:45 am #448162
Elise NoromitMemberHello,
I have switched to the widgets and now the shop page does not have the filter at the top.
Please check.
If you have any questions please feel free to contact us.
Best Regards
March 13, 2023 at 12:41 pm #450671
mentorbgParticipantThe problem still exists.
Attachments:
You must be logged in to view attached files.March 14, 2023 at 5:23 am #450897
Elise NoromitMemberHello,
Please provide the page URL, I cannot catch the block: https://gyazo.com/6786334240380a49233fb1fe4a9b4eff and https://gyazo.com/486c2eef64cd2032981304bd9ecce43e
Best Regards
March 27, 2023 at 10:33 am #454361
mentorbgParticipantThe problem is not fixed, it is in the home page. I have put a search engine for products there, which does not work correctly.
The search engine has four sections – for searching rims, tires, bolts and bushings. When we search for bolts by brand, the results show not only bolts, but also rims.
I am sending you a video so you can see where the problem is.March 28, 2023 at 3:38 am #454642
Elise NoromitMemberHello,
Yes, that is the way it works. If you put the brand into the search you will get all the products in the result.
Please consider a custom filter instead of the search: https://xtemos.com/docs-topic/how-to-create-filters-form/
If you have any questions please feel free to contact us.
Best Regards
March 30, 2023 at 1:38 pm #455553
mentorbgParticipantYes! Exactly! I use exactly custom filter for this functionality and the problem is exactly in the custom filters!
When I search for tires by diameter, it shows me all the products that have that diameter, not just the tires, but also the rims.
When using the custom filter, I have indicated only from which category to display products.
You have admin access and you can log into the site to check what I’m telling you.
I am attaching a video link in the extra information field. Please watch it!April 2, 2023 at 3:25 am #456328
Elise NoromitMemberHello,
The option to select the category shows or hides the filter on this or that category, at the same time, the result of filtering would show all the assigned products. This is the way the filter attribute work.
Best Regards
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Tagged: product filter
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