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I cannot update to the new version I get an error

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • April 29, 2023 at 2:01 pm #463176

    bernard.sebahieh
    Participant

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    April 29, 2023 at 3:09 pm #463192

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    May 3, 2023 at 4:19 pm #464170

    bernard.sebahieh
    Participant

    I tried doing that, but I cannot find:
    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    May 4, 2023 at 1:27 pm #464427

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Make the full backup of your site and update via FTP
    https://xtemos.com/docs/woodmart/update-theme-2/
    If you need help, then provide admin panel login and ftp details.

    Best Regards.

    May 4, 2023 at 1:50 pm #464439

    bernard.sebahieh
    Participant

    Thanks, I fixed it by uploading the theme and replacing the old theme

    May 4, 2023 at 1:50 pm #464440

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are Most Welcome.

    We are glad that you managed to solve the problem yourself. You are Great!!!

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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Viewing 6 posts - 1 through 6 (of 6 total)

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