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The contact form has stopped working.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • October 10, 2023 at 6:41 pm #503108

    zondur
    Participant

    Hello!
    My contact form has stopped working. For seemingly no apparent reason.

    At the same time, letters about orders are delivered, which means there are no problems with SMTP settings.
    I uploaded a video from the computer screen to Google drive.
    https://drive.google.com/file/d/1G4ykA0fPXOJ3OBND5ImnmVkUnErWfnsH/view?usp=sharing

    October 11, 2023 at 2:57 pm #503359

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    October 11, 2023 at 3:19 pm #503371

    zondur
    Participant

    Hello!
    I did what you asked to check, but it didn’t help((
    I left only 6 plugins enabled, including Contact Form 7
    Look here please.

    Attached are the access details.

    October 11, 2023 at 3:32 pm #503379

    zondur
    Participant

    The only thing I haven’t tried is other themes. Since they were deleted from me and I could not find them in the store.
    You can try to check it yourself. I’m just afraid that later all my woodmart theme settings will be damaged(

    October 12, 2023 at 1:39 pm #503648

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Do not worry, take the complete backup of your site then change the theme.

    You will not lose the theme settings or any other settings from site.

    Best Regards.

    October 12, 2023 at 4:11 pm #503714

    zondur
    Participant

    Hello!
    I found the problem.
    Apparently Contact Form 7 takes the Email address from the ADMINISTRATIVE Email item.
    At the same time, I had a different EMAIL in the SMTP settings.

    Letters about orders were sent to the email specified in the SMTP settings. This is a separate address for order processing.

    But the administrative Email was different, for technical letters.

    In order for letters on the Feedback Form to arrive, I had to indicate in the ADMINISTRATIVE EMAIL section the email for processing orders specified in smtp.

    I want to ask you, is it possible to force the contact form to send emails other than the ADMINISTRATIVE EMAIL?

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    October 13, 2023 at 10:01 am #503877

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    This issue is not related to the Woodmart theme. Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not.

    If the issue is not with our theme, then please contact the plugin author support for this issue.

    Best Regards.

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Viewing 7 posts - 1 through 7 (of 7 total)