BUY Button for External Product Stopped Working

This topic has 5 replies, 2 voices, and was last updated 6 years, 5 months ago by Artem Temos.

Viewing 6 posts - 1 through 6 (of 6 total)

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June 7, 2018 at 8:10 pm #61789

juliamc
Participant

THIS IS URGENT PLEASE!

All of our products are hosted on EJunkie, so all products in our shop are setup as External/Affiliate product and are link to the Ejunkie payment page, however something happened in the past few days and now the Buy buttons attempt to add the product to the Cart instead of taking the buyer out to Ejunkie checkout as it should.

We’re bleeding money because nothing is being sold right now because of this issue. We tested various plugins, but can’t find what the problem is.

Are there maybe some specific settings that might be creating this issue? Please advise!

June 8, 2018 at 6:24 am #61824

Artem Temos
Keymaster

Hello,

Try to disable AJAX add to cart option in Theme Settings -> Product page. We will fix this issue in our next theme update.

Regards

June 8, 2018 at 6:23 pm #61961

juliamc
Participant

Hi there,

There is no such option in Theme Settings > Product Page (screenshot attached). Could you please clarify where that option can be disabled?

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June 8, 2018 at 7:48 pm #61977

Artem Temos
Keymaster

Please, provide us your admin access so we can login and check this on your side.

Thank you in advance.

June 9, 2018 at 2:26 am #61988

juliamc
Participant

Sorry, we have had too many issues with our live site in the past few days and we have added a code that is a temporary fix until you guys update the theme. Is there any schedule for the next update? When can we expect that?

June 9, 2018 at 7:50 am #62007

Artem Temos
Keymaster

We will release a new update in a few weeks. But it would be better if you can provide us your admin access so we can identify the problem.
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